Hikvision DS-7616NI-SP not show user

[ulissesgrz]

hello a im try to enter to menu and no is possible any solution ?

 

[alastairstevenson]

What do you get if you try the web GUI login?

 

[ulissesgrz]

On try to login show incorrect user and password
Have reset password with code but still try to login is the same problem
Have try update firmware by tftp and show connection failure and everything is okei