Safetyfirst
Getting the hang of it
I had a PTZ camera I bought on sale from B&H fail in two ways first the slight purple hue on moving vehicles intermittently then water ingress. It lasted four months from when it was installed. I contacted B&H which stated to contact Hikvision when I was originally told by Hikvision to contact B&H. Finally got a RMA number from B&H to send to Hikvision. Hikvision approved a advanced replacement a month ago and I was supposed to get a call from B&H. B&H never called or emailed, then two weeks later when talking to RMA department they said it was approved and I should have been sent a advanced RMA so Hikvision gave me the email of the B&H person responsible for the RMA. B&H replied their distributor didn't have any in stock at the moment to send to me. So I could wait or pay double for the model they currently have instock although the person from B&H stated they may have some news by end of the week which was almost 2 weeks ago. Nothing in communication from B&H after that even after sending a email asking for a update almost a week ago. At this point I could have had the camera repaired in the 4-6 week period. So now I have no camera or communication. Next step is a charge back I assume if they don't respond in two weeks. This is ridiculous as the whole point of a advanced rma is to be quicker than a repair.
Have you guys had these issues too?
How's the normal process for Hikvision and Dahua?
Have you guys had these issues too?
How's the normal process for Hikvision and Dahua?
