Hikvuision NVR says "Offline Parameter Error" when connecting to Hikvision Cam

[sharpharp]

Gi,

I have a DS-7604N-E1/4P nvr which won't connect to my Hikvision DS-2CD2342wd-i cam

The cam is on a separate POE injector and has its own ip address on the same lan as the nvr

I'm adding as a Manual connection in the nvr cam settings, but I get the error offine parameter error.

After a while I sometimes get: stream type from the ip camera is not supported

Any reason why?

 

[Mars Bar]

Might be the problem i had. I had have a camera on its own ip address on same lan. I had to plug it direct into my modem to get it to work as NVR didn't want to recognize it.

 

[sharpharp]

Might be the problem i had. I had have a camera on its own ip address on same lan. I had to plug it direct into my modem to get it to work as NVR didn't want to recognize it.

I do have the cam plugged directly in the router, the same as the nvr.
Could it be the firmware on the nvr?

My NVR is v3.0.8 build 140825 with AARR in the serial number (bought from Aliexpress CCTV China Store, genuine reseller)
My Cam is v5.3.6 build 151105 with BBWR in the serial number (bought from genuine UK re-seller)

 

[Mars Bar]

whats your cameras IP and whats your gateway modem IP?

 

[sharpharp]

whats your cameras IP and whats your gateway modem IP?

My setup is virgin router 192.168.0 network -> netgear nighthawk router (192.168.1 network)
Hikvision NVR and both Cams connected to ports on nighthawk router so have 192.168.1.x addresses

As mentioned, the older cam is picked up by the NVR, but not the newer one

 

[Mars Bar]

was your older cam a POE or did it have a separate power supply?

 

[Kieran]

Just to check, have you activated the camera? Your camera will come inactive and no longer has a default password
If so, have you enabled H.264+ on the camera? Your NVR's firmware won't support it.

 

[gbothma]

Hi,
I have a hikvision nvr and was trying to add a new camera.
PoE port up and camera ip was the same. Camera and NVR had the same password. But the nvr reported "Offline (Parameter error)".
I logged into the camera directly changed the video resolution to minimum. And the NVR reported tbe camera online, I then changed the camera resolution back to. Maximum and the camera remained online.
I struggled to get this camera online for 2 hours. Hope this helps someone.

 

[Likesh]

Hi,
I have a hikvision nvr and was trying to add a new camera.
PoE port up and camera ip was the same. Camera and NVR had the same password. But the nvr reported "Offline (Parameter error)".
I logged into the camera directly changed the video resolution to minimum. And the NVR reported tbe camera online, I then changed the camera resolution back to. Maximum and the camera remained online.
I struggled to get this camera online for 2 hours. Hope this helps someone.