I'm getting push notifications but no clips in iOS app

[105437]

I'm experiencing an issue where I'm receiving push notification but no clips to review for triggered alerts in the iOS app. Any idea why this would happen? I'm running BI version 5.3.2.8 and the latest iOS app. Thanks

 

[mikeynags]

It’s usually a problem in your config. It could be lack of having the BI port forwarded at the router or loop back NAT not enabled at the router.

Do you have the IP configured in both the lan and wan settings in the app?


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[105437]

Thanks @mikeynags... Issue resolved itself somehow.