installed update, recording appears to occur but files are never saved

[Ispy]

finally got my cameras and i started setting up my system again. this was already installed and basically waiting on cameras. doing some testing i wanted to do a playback and found that the playback files do not exist. i just updated to the latest version last night as it prompted me to. my setup is to a NAS so i changed that back to the local drive and i get the same thing. i also toyed with the file name with no luck.
help...

 

[fenderman]

If you are recording to mp4, you need to install the proper codec.. There is a link on the blue iris site.

Sent via Taptalk

 

[Ispy]

i don't think i am. if that is set it happened during the upgrade. the error shows it is a .bvr file right?

 

[ruppmeister]

You might have to rebuild the database after moving the file locations around.

 

[Ispy]

i just checked video format on cameras and it shows bvr.

 

[Ispy]

You might have to rebuild the database after moving the file locations around.

Ok, i did not move it until it did not work on NAS. i was trying to confirm the NAS was OK. but i tested that outside of BI and it worked fine. i will see if that will work. it has been about a month since it was online - waiting on new cameras

 

[Ispy]

You might have to rebuild the database after moving the file locations around.

Ok, i did not move it until it did not work on NAS. i was trying to confirm the NAS was OK. but i tested that outside of BI and it worked fine. i will see if that will work. it has been about a month since it was online - waiting on new cameras

 

[Ispy]

i just figured it out. one of the other things i did was install BI as a service. it gave no errors and seemed to start fine. i just uninstalled that and it works now. must be something tied to running as a service. i guess maybe a permission issue or something
windows 10/

 

[ruppmeister]

Thats certainly odd. I know quite a few folks on the forums here are running Win10, including myself. I also am running as a service without any problems like you note. What version are you running?

 

[Ispy]

Windows 10 Home - 64 Bit. Yea, seems odd to me as well. I will see if I can see anything in the event viewer. Originally I did not set a user, but somehow when i logged into hotmail from it, I now have to use that email account to login. I need to fix that..

 

[ruppmeister]

Getting local accounts to work on a Win10 box is a serious frustration of mine, so I know what you are talking about with the hotmail thing... so stupid of MS.

 

[Ispy]

i could slap Bill Gates right now. let me connect what i want to, not what YOU want to!!!!

 

[Ispy]

well, this is interesting. i shut it down and started back up after it started working. i got a notification of a new version but i am sure i installed that last night. i let it install and back to the same issue. service is not running though.

 

[ruppmeister]

Did you rebuild the database yet?

Right click on clip list is how you do it if I recall correctly

 

[Ispy]

ok this is odd. so i reinstalled windows completely - wiped disk, new install of BI. setup cameras, installed service and it did the same thing. even used a local account. it had been recording although it was off an on and hard to determine what exactly the issue was. it gave me problems before installing the service. so i came back to post here and saw you asked about that again. went ahead and rebuilt the database and it worked! this is not a restored data base. i will toy around and see if it breaks again. thanks for the tip!

 

[Ispy]

sigh... i just realized what happened. when i rebuilt the database it dropped everything AFTER i installed the service. i had clips as late as 3pm and when i click on them it cannot open them. i rebuilt and the last clip was 2pm timeframe. that is what i saw but was busy and did not notice time. removing service and trying again.

 

[Ispy]

@ruppmeister - what version of windows 10 are you running?

 

[ruppmeister]

I will have to look when I get home, but I bought a computer with 8.1 and did the upgrade same day. If I were to guess, I am running the base version. I will post actual version when I have a chance tonight

 

[ruppmeister]

Also, have you tried to eliminate the NAS again since the rebuild? I would, for SAG, change the location of recordings to a local drive on the machine. If this too isn't working, then we know more where to help with your problem. You might have a problem with clips that were recorded to NAS so just ensure the clips recorded to local drive are working after you make the change in settings.

 

[Ispy]

ok, i will give it a go. i am lost on what to do here so anything is worth a try. i will let you know what i get. just removed service, one camera recorded - manually and the other failed. settings are the same