Here's a head scratcher....
For the past few days, I have been trying to install an Amcrest AD110 for a customer. The camera would go through all the steps, and even say "You have successfully connected to the network" and turn solid blue. It would only fail at the last step of connecting to the "server".
I tried swapping out the wifi router and making sure the 2.4GHZ was all it connected to....still no connection to server. I finally brought it back to my office and it installed without a hitch....now I'm stumped. At this point I did have the ear of Amcrest support and they were stumped as well. It was during our conversation that I asked him if the AD110 was looking for a specific open port, because the only difference in network configuration between my office and the customer was the ISP. He said he was not aware of any such thing but would check. I then asked him what the account the customer created was for, and he said for the camera to talk to our servers.
I installed the AD110 again at my office except with the customers account. I then brought it to the customer, connected the wires and can see the camera offline in the account on the customers phone. I went to Network Configuration. went through all the steps, reconnected it to the WiFi and it worked.
So is it possible that the ISP was the culprit? Can anyone shed any light on the "server" the AD110 was looking for in the final step? (Amcrest has yet to get back to me on this same question)
If nothing else, I hope this helps someone else if they find themselves in this situation.
For the past few days, I have been trying to install an Amcrest AD110 for a customer. The camera would go through all the steps, and even say "You have successfully connected to the network" and turn solid blue. It would only fail at the last step of connecting to the "server".
I tried swapping out the wifi router and making sure the 2.4GHZ was all it connected to....still no connection to server. I finally brought it back to my office and it installed without a hitch....now I'm stumped. At this point I did have the ear of Amcrest support and they were stumped as well. It was during our conversation that I asked him if the AD110 was looking for a specific open port, because the only difference in network configuration between my office and the customer was the ISP. He said he was not aware of any such thing but would check. I then asked him what the account the customer created was for, and he said for the camera to talk to our servers.
I installed the AD110 again at my office except with the customers account. I then brought it to the customer, connected the wires and can see the camera offline in the account on the customers phone. I went to Network Configuration. went through all the steps, reconnected it to the WiFi and it worked.
So is it possible that the ISP was the culprit? Can anyone shed any light on the "server" the AD110 was looking for in the final step? (Amcrest has yet to get back to me on this same question)
If nothing else, I hope this helps someone else if they find themselves in this situation.
