Is there paid support?

[Don Couchman]

All,
After months of rock-solid performance, I'm experiencing a rash of issues. Can I pay for some real-time support?
Don

 

[fenderman]

All,
After months of rock-solid performance, I'm experiencing a rash of issues. Can I pay for some real-time support?
Don

you can pay for priority support Blue Iris Support
however this forum is usually much faster and free.

 

[Don Couchman]

Thanks for the quick reply. Issues:
1) A few weeks and a few updates ago, Alerts just stopped working for several of my cameras. Checking setting by setting, some had changed without intervention from me. No-one else has access. 2 examples: One camera inexplicable had zones/hot spots turned on. Turned off and now Alerts work again. My garage camera is not alerting at all. Never had a problem with it.
2) One of my cameras shows in the Console as "No Signal". It is accessible as always from my Android cell phone with IP Cam Viewer.

Any thoughts? All regular diagnosis has been done. IPs checked, logins and passwords verified, etc.

Don

 

[fenderman]

Thanks for the quick reply. Issues:
1) A few weeks and a few updates ago, Alerts just stopped working for several of my cameras. Checking setting by setting, some had changed without intervention from me. No-one else has access. 2 examples: One camera inexplicable had zones/hot spots turned on. Turned off and now Alerts work again. My garage camera is not alerting at all. Never had a problem with it.
2) One of my cameras shows in the Console as "No Signal". It is accessible as always from my Android cell phone with IP Cam Viewer.

Any thoughts? All regular diagnosis has been done. IPs checked, logins and passwords verified, etc.

Don

I doubt support can pinpoint why settings have changed. I have never seen that, ever. So there is likely some other explanation.
as far as no signal. could be lots of things. first thing to do is delete the camera in BI and add it back.

 

[Don Couchman]

Thanks, that was the first step I took. No joy.
Don

 

[fenderman]

Thanks, that was the first step I took. No joy.
Don

Disable hardware acceleration

 

[Don Couchman]

Disable hardware acceleration

No joy.

 

[fenderman]

No joy.

What camera is it? Post your settings.

 

[looney2ns]

Did this by chance start after the Windows 10 spring update occurred?
I had all sorts of issue's when it updated on my BI machine.
The registry entries for BI seem to be easily corrupted.

 

[Don Couchman]

Did this by chance start after the Windows 10 spring update occurred?
I had all sorts of issue's when it updated on my BI machine.
The registry entries for BI seem to be easily corrupted.

@looney2ns: Yes, that's about when it started.

 

[Don Couchman]

What camera is it? Post your settings.

@fenderman: It's a Trendnet TV-IP672PI.

 

[Don Couchman]

@fenderman: It's a Trendnet TV-IP672PI.

Also, let me know which settings, I'd be glad to post them.

 

[fenderman]

Also, let me know which settings, I'd be glad to post them.

video tab
video>configuration tab
and record tab

 

[Don Couchman]

video tab
video>configuration tab
and record tab

video tab
video>configuration tab
and record tab

Done!

 

[fenderman]

And video tab

 

[Don Couchman]

And video tab

Done!

 

[fenderman]

Done!

Uncheck limit decoding and set hw decoding to no