KD8003 issues

[Nillens]

Hi, I'm having some issues. Since a few day's, when I get a call on mu KD8003 door station my Hik Connect app fucks up.
I can answer the call but there's no 2-way audio. I have to open the Hik connect app on my home screen -> go to the doorbell -> click on the levee feed and then on the microphone to get the 2 way audio to work.
Can a firmware update solve this? and how do u do that?
When I go into my IVMS4200 software, under the doorbell I can only configure video, there no "audio and video" tab like the manual says.
Is there an alternative software because I really want to use my doorbell.

Thx in advance

 

[NoFate]

Was this resolved for you?

 

[Nillens]

Partially... I reinstalled everything but now and then it does not work (especially when I am away from home and on cellular data)

 

[NoFate]

there are some upgrades that fixes 2 way audio its on UK portal
maybe that helps

 

[Nillens]

there are some upgrades that fixes 2 way audio its on UK portal
maybe that helps

Can u direct me to the link and tell me how to perform these updates?

 

[NoFate]

look here :

HIKVISION UK PORTAL

www.hikvisioneurope.com

i installed now 5 min ago : V2.2.3_201202

its the latest firmware
done it with ivms
pay attention make sure reg passwors are the same on main and indoor

 

[Nillens]

is your ivms version important? I use Mac.. the latest version for Mac is 4.0.0.0 and the update says please use V3.4.0.5

 

[NoFate]

Yeah, I have the equipment since yesterday
So already using latest indeed

 

[Nillens]

Yeah, I have the equipment since yesterday
So already using latest indeed

So it's better to find a windows laptop and perform the update from there?

 

[NoFate]

No idea, I think you can also update from mac, it's just a file that you need to send..
But you will have a factory default after upgrade, so you need to activate and program again

 

[Nillens]

No idea, I think you can also update from mac, it's just a file that you need to send..
But you will have a factory default after upgrade, so you need to activate and program again

ok thx! will try it later! happy Holidays!

 

[Nillens]

Ok.. upgrade went fine.. but now when I push my doorbelle it says "no call possible".. I'm lost here..

 

[NoFate]

Yeah, got that too, i had to factory reset everything

 

[Scrabble]

Ok.. upgrade went fine.. but now when I push my doorbelle it says "no call possible".. I'm lost here..

Set the same password on both the doorbell and indoor unit if you have one. Set the SIP IP to 0.0.0.0.. After doing this, it started working for me.

 

[NoFate]

cool, thnx for sharing