Latest version crashes on Win 10

[Wondertrain]

Hi everyone, I haven't been able to find a solution to this yet, but I updated BI yesterday to the latest version and ever since the console crashes on launch. As a service BI is still running and I can access the cameras through a browser but nothing on the console.

I have tried to do an in place full installation, I've tried the update again. I made sure the Win 10 updates were done and rebooted between each step but the console still crashes.

I was thinking of wiping out the installation and starting from scratch but I didn't want to lose any camera settings. Has anyone had this problem with the latest version and if so, have you gotten it working yet?

Log Name: Application
Source: Application Error
Date: 10/24/2017 10:06:51 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: cameras
Description:
Faulting application name: BlueIris.exe, version: 4.6.4.4, time stamp: 0x59ee68c8
Faulting module name: BlueIris.exe, version: 4.6.4.4, time stamp: 0x59ee68c8
Exception code: 0xc0000005
Fault offset: 0x0000000000e1d07f
Faulting process id: 0x1e88
Faulting application start time: 0x01d34cea75d6c35b
Faulting application path: C:\Program Files\Blue Iris 4\BlueIris.exe
Faulting module path: C:\Program Files\Blue Iris 4\BlueIris.exe
Report Id: f3d67d99-0c72-4224-b662-e4d3fc2cfdb2
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-10-24T17:06:51.648694400Z" />
<EventRecordID>304</EventRecordID>
<Channel>Application</Channel>
<Computer>cameras</Computer>
<Security />
</System>
<EventData>
<Data>BlueIris.exe</Data>
<Data>4.6.4.4</Data>
<Data>59ee68c8</Data>
<Data>BlueIris.exe</Data>
<Data>4.6.4.4</Data>
<Data>59ee68c8</Data>
<Data>c0000005</Data>
<Data>0000000000e1d07f</Data>
<Data>1e88</Data>
<Data>01d34cea75d6c35b</Data>
<Data>C:\Program Files\Blue Iris 4\BlueIris.exe</Data>
<Data>C:\Program Files\Blue Iris 4\BlueIris.exe</Data>
<Data>f3d67d99-0c72-4224-b662-e4d3fc2cfdb2</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

 

[kennn]

I just upgraded to version 4.6.4.4 and it also crashes. Never had a problem with updates. Had to restore to a previews version.

 

[fenderman]

I just upgraded to version 4.6.4.4 and it also crashes. Never had a problem with updates. Had to restore to a previews version.

disable auto update, always update via the website, that way you have an old update file to run to revert back...note that it is not crashing for me...search "dropbox" on this forum to find others who posted earlier versions...someone also posted an ftp site with updates...

 

[Wondertrain]

disable auto update, always update via the website, that way you have an old update file to run to revert back...note that it is not crashing for me...search "dropbox" on this forum to find others who posted earlier versions...someone also posted an ftp site with updates...

Thanks Kennn and Fenderman. I appreciate the response, the advice and the solution to get a previous version. All is working now that I've rolled back. I also disabled the auto update. I don't want to fight with this again.

 

[fenderman]

Thanks Kennn and Fenderman. I appreciate the response, the advice and the solution to get a previous version. All is working now that I've rolled back. I also disabled the auto update. I don't want to fight with this again.

I would report your issue to support....updates include new features and security fixes so they are worthwhile you just need to wait a bit after a release and keep a backup restore file.

 

[Rydog626]

Thanks Kennn and Fenderman. I appreciate the response, the advice and the solution to get a previous version. All is working now that I've rolled back. I also disabled the auto update. I don't want to fight with this again.

Wondertrain,

Where did you find the rollback file? I am having the same issue and cant find a previous version. Thanks for your time and info.

 

[Wondertrain]

Wondertrain,

Where did you find the rollback file? I am having the same issue and cant find a previous version. Thanks for your time and info.

I did a search in the top of the forum for Dropbox and found a few different posts that listed previous versions.

I believe this is the one I used... Recorded video in slow-motion?

 

[kennn]

Problem signature:
Problem Event Name: APPCRASH
Application Name: BlueIris.exe
Application Version: 4.6.4.4
Application Timestamp: 59ee68c8
Fault Module Name: BlueIris.exe
Fault Module Version: 4.6.4.4
Fault Module Timestamp: 59ee68c8
Exception Code: c0000005
Exception Offset: 0000000000e1d07f
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 591a
Additional Information 2: 591aa3445502a1002b548e8da6141b61
Additional Information 3: d859
Additional Information 4: d85911fc5de69e7409a9198ff441693d

 

[looney2ns]

I have been having a similar issue since 4.6.4.0, please send support your issue's.

 

[Wondertrain]

I have been having a similar issue since 4.6.4.0, please send support your issue's.

I've submitted a ticket with BI. Haven't heard anything back except the generic "we got your email" response. I'm sure they will get to me.

 

[kennn]

This morning update (4.6.4.5) also crashes:

Problem signature:
Problem Event Name: APPCRASH
Application Name: BlueIris.exe
Application Version: 4.6.4.5
Application Timestamp: 59f12a06
Fault Module Name: BlueIris.exe
Fault Module Version: 4.6.4.5
Fault Module Timestamp: 59f12a06
Exception Code: c0000005
Exception Offset: 0000000000e1d28f
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 591a
Additional Information 2: 591aa3445502a1002b548e8da6141b61
Additional Information 3: 0fe7
Additional Information 4: 0fe704d1a9e8613c013328512e0d34fd

 

[Wondertrain]

This morning update (4.6.4.5) also crashes:

Problem signature:
Problem Event Name: APPCRASH
Application Name: BlueIris.exe
Application Version: 4.6.4.5
Application Timestamp: 59f12a06
Fault Module Name: BlueIris.exe
Fault Module Version: 4.6.4.5
Fault Module Timestamp: 59f12a06
Exception Code: c0000005
Exception Offset: 0000000000e1d28f
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 591a
Additional Information 2: 591aa3445502a1002b548e8da6141b61
Additional Information 3: 0fe7
Additional Information 4: 0fe704d1a9e8613c013328512e0d34fd

Same here. I had a response from Support asking if this version did the same thing and if so, if I could try to figure out what camera or function was causing the crash. I sent them the event log from the latest crash.

 

[kennn]

Version: 4.6.4.6 worked fine for me this morning. no crashes

 

[MrMoody]

4.6.4.6 is still crashing for me. Occasionally it will start correctly and then crash some random minutes/hours later. I just signed up here after having this problem; I didn't know prior versions weren't accessible so that I needed to back them up. Can someone dropbox a 4.6.3?

 

[Wondertrain]

4.6.4.6 is still crashing for me. Occasionally it will start correctly and then crash some random minutes/hours later. I just signed up here after having this problem; I didn't know prior versions weren't accessible so that I needed to back them up. Can someone dropbox a 4.6.3?

I just updated to 4.6.4.6 which resolved an issue with an admin being limited to certain camera groups. This resolved my issue. I also removed the limit on the admin logins because that should never have been there in the first place. To double check, I then rolled back to 4.6.4.5 and sure enough, it worked for me so long as I have the admin accounts not limited to particular camera groups.