Mouse and remote problems Hikvision NVR

[Axel_7]

I have a DS-7608N1-I2/8P NVR and the other day the power went out for a few hours and i never looked at the box till 2 days later and the cam's are all working as i can see on my mobile app. But the Remote control and the Mouse that is hooked up to the NVR are no longer working.. I tried another mouse as well as resetting the box. Nothing... any hints.

 

[fenderman]

I have a DS-7608N1-I2/8P NVR and the other day the power went out for a few hours and i never looked at the box till 2 days later and the cam's are all working as i can see on my mobile app. But the Remote control and the Mouse that is hooked up to the NVR are no longer working.. I tried another mouse as well as resetting the box. Nothing... any hints.

your remote viewing issue is likely a result of the external or local ip changing as a result of the power outage...

 

[Axel_7]

Sorry you miss read my post i can view remotely... The REMOTE CONTROL and the mouse do not work off the NVR.

 

[Zebra Solutions]

Hi. H have the same situation on 2 Hikvision DVR. Did you find out what was the problem? Thank you.