I was trying move this camera to a VLAN on my network. I had changed this camera to enable DHCP and unfortunately I did not have DHCP setup on the VLAN. When the camera rebooted it set an IP out of the range (something like 162.x.x.x.). When I corrected this error, the camera grabbed a good IP in the VLAN range. However, this for some reason changed my password.
I tried the SADP program and sent an XML file to Hivision but they denied any help and said it was an international model or not a HIKvision. I explained this is a Hikvision and when I purchased it from a US distributor that at that time was a authorised distributor. I have sent the xml file to the international tech support but they also have been any help so it looks like I am out of luck trying to get any help from Hikvision.
I thought I try the reset button but there is none. I have removed both circuit board hoping to find on but no luck. There is a 4 pin connector that has nothing connected to it but not sure of shorting either of those pins would reset. Because I don't have any info on this connector, that will be my last resort.
Running out of ideas of where to go
Carl
I tried the SADP program and sent an XML file to Hivision but they denied any help and said it was an international model or not a HIKvision. I explained this is a Hikvision and when I purchased it from a US distributor that at that time was a authorised distributor. I have sent the xml file to the international tech support but they also have been any help so it looks like I am out of luck trying to get any help from Hikvision.
I thought I try the reset button but there is none. I have removed both circuit board hoping to find on but no luck. There is a 4 pin connector that has nothing connected to it but not sure of shorting either of those pins would reset. Because I don't have any info on this connector, that will be my last resort.
Running out of ideas of where to go
Carl
