Getting the hang of it
I recently purchased a POE switch from Nelly’s. It was defective right out of the box; no big deal things like this happen. In total I paid, with shipping, $195.77, for the switch. The switch was shipped back and my account was credited $162.02. They charge additionally for return, another $12.97, something they don’t tell you up front as they give you an RMA. So the total shipping is $33.75 for a delivered/returned defective item. After several phone calls to Nelly’s they may consider refunding the $12.97. They were very nice about the situation, as expected, making all sorts of excuses about what happened but couldn’t successfully explain thier return policy. If you purchase from Nelly’s please read carefully thier refund policy, it’s a catch 22 situation on returned defective goods. My fault for not getting clarification before a purchase. Lesson learn.