Not getting notifications on my iPhone

edstrong

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I used to be able to get alarm notifications on my iPhone but it's stopped working and I can't work out why.

I'm running the latest version (5.7.0.5) of BI on my PC and have a valid support licence. I'm running the latest version (2.03.07) of BI app on my iPhone.
I have alerts set for each of my cameras to send a notification to my phone on triggering and have push notifications on in the app.
I have notifications set on the iPhone for the BI app.
The app registers the alarm so the PC is communicating with the phone but the phone doesn't buzz or sound an alarm.

Any help would be appreciated.
 

SpacemanSpiff

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Review your phones alerts settings for the BI app, and verify they are enabled
 

edstrong

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I have and they are. Don't even get banners now. Oddly, badges do work.
 

Vtor

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Newly established BI user here...... I can't get push alert notifications through the app to work either.
 

edstrong

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Solved! The phone needed a complete back up to iCloud (which involved taking out a subscription as I was over the 5GB free limit) then an complete wiping of the phone and reinstallation of everything (which actually went smoothly with no data loss). I had to do this because of another app that was causing problems but it also solved this problem!
 
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