Not receiving an alert on one of my mobils anymore

Discussion in 'iOS' started by thedcdude, Dec 8, 2018 at 4:07 PM.

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  1. thedcdude

    thedcdude n3wb

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    Hi,
    I'm wondering if anyone can help me with this. I was getting alerts on my iPhone and iPad. All of the sudden, I stopped getting alerts on my iPad. iPhone works fine. I checked all my settings on the iPad and they look correct. Any ideas?

    Thanks.
     
  2. fenderman

    fenderman Staff Member

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    blueiris options> mobile
    ensure the ipad is checked. if it is, delete it, log back in with the ipad and then ensured it is checked for push notification.
     
  3. TonyR

    TonyR IPCT Contributor

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    Just the usual and the obvious, I guess. My iOS may be different, so here goes:
    • On iPad insure "Settings", "Notifications" enabled for Blue Iris , also "Settings", "Blue Iris ".
    • On Blue Iris server, insure in "options" , "mobile devices" that iPad is ticked.
    • Of course, iPad is on Wi-Fi, not cellular like the phone, correct?
     
  4. Vettester

    Vettester Getting the hang of it

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    I've had this happen in the past as well. To resolve the issue I deleted the iPad in the mobile devices tab in BI and then removed the app from my iPad. After re-installing the iOS app and reconfiguring the alerts in BI everything started working again.
     
    SouthernYankee likes this.
  5. thedcdude

    thedcdude n3wb

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    Thank you everyone for the advice. I deleted the iPad from Blue Iris and deleted the app from the iPad.
    After re-installing, the notifications came back.
     
    TonyR likes this.
  6. TonyR

    TonyR IPCT Contributor

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    Good advice from @Vettester !