Not receiving an alert on one of my mobils anymore

Discussion in 'iOS' started by thedcdude, Dec 8, 2018.

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  1. thedcdude

    thedcdude n3wb

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    Hi,
    I'm wondering if anyone can help me with this. I was getting alerts on my iPhone and iPad. All of the sudden, I stopped getting alerts on my iPad. iPhone works fine. I checked all my settings on the iPad and they look correct. Any ideas?

    Thanks.
     
  2. fenderman

    fenderman Staff Member

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    blueiris options> mobile
    ensure the ipad is checked. if it is, delete it, log back in with the ipad and then ensured it is checked for push notification.
     
  3. TonyR

    TonyR IPCT Contributor

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    Just the usual and the obvious, I guess. My iOS may be different, so here goes:
    • On iPad insure "Settings", "Notifications" enabled for Blue Iris, also "Settings", "Blue Iris".
    • On Blue Iris server, insure in "options" , "mobile devices" that iPad is ticked.
    • Of course, iPad is on Wi-Fi, not cellular like the phone, correct?
     
  4. Vettester

    Vettester Pulling my weight

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    I've had this happen in the past as well. To resolve the issue I deleted the iPad in the mobile devices tab in BI and then removed the app from my iPad. After re-installing the iOS app and reconfiguring the alerts in BI everything started working again.
     
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  5. thedcdude

    thedcdude n3wb

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    Thank you everyone for the advice. I deleted the iPad from Blue Iris and deleted the app from the iPad.
    After re-installing, the notifications came back.
     
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  6. TonyR

    TonyR IPCT Contributor

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    Good advice from @Vettester !
     
  7. GQuack

    GQuack n3wb

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    Likewise having the same problem. Notifications was working just fine, then stopped. Can't nail it down to a specific day but I know my IOS devices were recently updated to 12.1.1.
    I followed the advice from the previous posts, deleted both the iPad and iPhone from Blue Iris, deleted the app from both devices, reinstalled the app on both devices, ensured notifications are turned on for both devices, tried testing again, no luck - Test message sent to 0 devices.

    upload_2018-12-30_20-46-43.png
     
  8. TonyR

    TonyR IPCT Contributor

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  9. GQuack

    GQuack n3wb

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    Ok, thank you Tony R. Sounds like a wait state pending the certificate fix.
     
  10. fenderman

    fenderman Staff Member

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    If you look at the last time this was updated in the release notes:
    4.6.5 - December 1, 2017
    • The Apple Push notification security certificate has been renewed through the end of 2018.
     
  11. GQuack

    GQuack n3wb

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    So Push notifications are not working as of right now, what do I need to do?
     
  12. fenderman

    fenderman Staff Member

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    You need to wait for an update then apply it.
     
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  13. TonyR

    TonyR IPCT Contributor

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    +1^^^.
    And if you can't get along until then regarding notifications, set up the e-mail server and set up SMS text feature...I receive an SMS text on my AT&T cell within 5 seconds.
     
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  14. TonyR

    TonyR IPCT Contributor

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  15. GQuack

    GQuack n3wb

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    Thank you TonyR, update applied, notifications working again, yay!

    Now if anyone could give me some help with this one?

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