Like many other members here, I am a big fan of Hikvision IP cameras. Image quality is outstanding, and the price is right. The one Achilles' heel, however, is Hangzhou's continued reliance on a long-outdated plugin to access the company's products via web browser. NPAPI was created in 1995. Long seen as a security risk, vendors have been in the process of phasing out this plugin for five years. Google announced that NPAPI would be deprecated from Chrome in 2013. Other vendors have followed suit. Firefox bailed in March 2017, and Safari jumped off the sinking ship in September of 2018. While this has been a royal pain for all Hik customers, it is especially difficult for those who install commercially. Every time a browser drops support, it prompts a flurry of support calls ("I can't see my cameras"). Telling people to "pick another browser" was never an answer I felt comfortable giving. Yes, there is the i-VMS software. Which is unusable on touchscreen table PCs like Microsoft Surface because scaling issues. The answer, of course, is to modernize the firmware to communicate with the browser via HTML 5. I was told by my US vendor that this was in the works over a year ago. So riddle me this. When do the boys in Hangzhou finally get with the program and release HTML 5 compatible firmware for their products?