Probably a port forwarding issue

Discussion in 'Troubleshooting' started by Bungus, Mar 14, 2019.

Share This Page

  1. Bungus

    Bungus n3wb

    Joined:
    Mar 14, 2019
    Messages:
    9
    Likes Received:
    0
    Location:
    UK
    Hi I am trying to get BI to view on my iPhone via 4G
    I have BI on my PC and i have BI installed on my mobile phone via Smartthings (not the BI App)

    I can see the camera on my phone if it is connected through my home wifi but the minute i go to 4G i can't see anything,

    I assume its to do with port forwarding and my Firewall but to be honest i was never that good at PF,

    I have a sky Q router,

    The camera i have connected is an Eye-4mp-fw, i can get into the software but not sure what to change,

    Also if there is a better app (free) to use i would be happy to use that also,
    I have iCamView but my camera isn't in the (Vendor or Model)

    Any help appreciated
     
  2. Mike

    Mike Staff Member

    Joined:
    Mar 9, 2014
    Messages:
    2,428
    Likes Received:
    1,570
    Location:
    New York
    Use this tool to check if the port is open - Open Port Checker | IP Cam Talk

    Also, make sure the settings on your app are correct. Do you have this in WAN?

    Code:
    IP:PORT
     
  3. Bungus

    Bungus n3wb

    Joined:
    Mar 14, 2019
    Messages:
    9
    Likes Received:
    0
    Location:
    UK
    Its says the port is open,
    WAN ? not a clue
     
  4. Dahuacamcctv

    Dahuacamcctv Young grasshopper

    Joined:
    Jun 6, 2018
    Messages:
    61
    Likes Received:
    26
    Location:
    Chicago
    Probably best to avoid port forwarding and to use a vpn. Unless you have a static ip it will cause you problems too.
     
  5. Dahuacamcctv

    Dahuacamcctv Young grasshopper

    Joined:
    Jun 6, 2018
    Messages:
    61
    Likes Received:
    26
    Location:
    Chicago
  6. Bungus

    Bungus n3wb

    Joined:
    Mar 14, 2019
    Messages:
    9
    Likes Received:
    0
    Location:
    UK
    ok i have my public IP address and port but what's the best app ( the smartthings will take a bit of work)
    So i am best just going to a new app so i can view on 4g for now, what the best app for this ?
     
  7. Dahuacamcctv

    Dahuacamcctv Young grasshopper

    Joined:
    Jun 6, 2018
    Messages:
    61
    Likes Received:
    26
    Location:
    Chicago
    With Dahua DMSS is pretty good also tinycam though ive never used it. Why not just use the Blue Iris mobile app?
     
  8. Mike

    Mike Staff Member

    Joined:
    Mar 9, 2014
    Messages:
    2,428
    Likes Received:
    1,570
    Location:
    New York
    The "WAN" settings in the Blue Iris mobile app, I misread and thought you said you are using it. What are you using locally to view the cameras on your phone?

    If you forwarded the BI port then just use IP : PORT (no spaces) in a web browser.

    I also recommend you use the BI app on your mobile device and read some topics in the wiki
     
  9. Bungus

    Bungus n3wb

    Joined:
    Mar 14, 2019
    Messages:
    9
    Likes Received:
    0
    Location:
    UK
    I have BI configured via Smartthings (GitHub) which i can view through the Smartthings app, (wifi only)
     
  10. Mike

    Mike Staff Member

    Joined:
    Mar 9, 2014
    Messages:
    2,428
    Likes Received:
    1,570
    Location:
    New York
    So the issue is that you can't view your cameras through the SmartThings app? I would use UI3 or the BI app over the SmartThings app for viewing.
     
  11. Bungus

    Bungus n3wb

    Joined:
    Mar 14, 2019
    Messages:
    9
    Likes Received:
    0
    Location:
    UK
    I can see BI through Smartthings but only on my wifi at home,
    If i disconnect the wifi and use 4g i don't see the camera image,
     
  12. Dahuacamcctv

    Dahuacamcctv Young grasshopper

    Joined:
    Jun 6, 2018
    Messages:
    61
    Likes Received:
    26
    Location:
    Chicago
    Like @Mike said use the BI app.
     
  13. Bungus

    Bungus n3wb

    Joined:
    Mar 14, 2019
    Messages:
    9
    Likes Received:
    0
    Location:
    UK
    I don't really want to spend £10 if i can't get it to work on a free app,
    Once i have it working then yes i will
     
  14. Mike

    Mike Staff Member

    Joined:
    Mar 9, 2014
    Messages:
    2,428
    Likes Received:
    1,570
    Location:
    New York
    The free app has no affiliation with Blue Iris so will have a fraction of the features the official app which is made by the developer has. There is really no alternative, it's well worth the money.

    In the meantime check this out, maybe it will help you - [RELEASE] BI Fusion v3.0 - Adds: Blue Iris Device Type Handler, Blue Iris Camera DTH, Motion Sensing
     
    aristobrat likes this.
  15. Bungus

    Bungus n3wb

    Joined:
    Mar 14, 2019
    Messages:
    9
    Likes Received:
    0
    Location:
    UK
    Hi Mike

    I already have it working that way, See photo attached

    I am just trying to get my IP camera to work with a free IP camera software, think the issue is port forwarding or my firewall,
     

    Attached Files:

  16. Mike

    Mike Staff Member

    Joined:
    Mar 9, 2014
    Messages:
    2,428
    Likes Received:
    1,570
    Location:
    New York
    What is the free ip camera software?
     
  17. Bungus

    Bungus n3wb

    Joined:
    Mar 14, 2019
    Messages:
    9
    Likes Received:
    0
    Location:
    UK
    i have tried
    ipcamviewerLite ( Issue - camera feed not available)
    iCamView (issue - my camera isn't in the (Vendor or Model))
    Dahua DMSS (issue - Device Initialisation / not found)
     
  18. Mike

    Mike Staff Member

    Joined:
    Mar 9, 2014
    Messages:
    2,428
    Likes Received:
    1,570
    Location:
    New York
    in IP Cam viewer use the following settings:

    Make: Blue Iris
    Model: Blue Iris v3
    IP: your global IP address or DDNS
    http port: the BI port
    Ch#: Shortname of camera
    User & pass in Blue Iris.
     
    aristobrat likes this.
  19. Bungus

    Bungus n3wb

    Joined:
    Mar 14, 2019
    Messages:
    9
    Likes Received:
    0
    Location:
    UK
    Still not working, with those settings
    I am going to try later,
    Thanks for you help