Hi.
I have installed 15 ip Hiwatch by Hikvision Turret cameras (IPC-T140) into a Hikvision 16 Channel Network IP Video Recorder with 16 PoE Ports & Alarm I/O (DS-7616NI-E2-16P-A).
I installed 12 of those cameras in December all the same way using brand new cat5e cable from each camera to the NVR and they all worked fine straight away with no issues.
After the xmas break (this week to be exact) I installed the remaining 3 cameras, again all exactly the same cameras with new cable all exactly the same way, but for some reason none of these 3 cameras will work. When I go into the camera management menu, the 3 cameras "status" says Detecting but then sets the NVR alarm off beeping and doesn't connect properly to give me an image or say its recording, just stays the same saying "Detecting", carries on beeping until I unplug them from the NVR.
I have tried using different ports on the NVR that I know work with the other cameras, and also unplugging all of the other cameras in case there was a data over load but nothing is working. Basically, nothing I try and connect to the NVR works now, but all the other 12 cameras fitted in December work fine.
I contacted my supplier who is also none the wiser but said I need to download and connect to the SADP tool that Hikvision supply, but I cant get it to install on either my desktop or more importantly my laptop, it gets through the first downloading part where it asks me to save the file to my C: drive but when it gets the Installshield Wizard it just wont begin installing! Tried 5 times now. I'm at my wits end as until I get the last 3 cameras working, I'm not getting paid for this job and I'm about to explode here. PLEASE any help getting these cameras working or installing the SADP tool will be amazing. FYI I have a brand new laptop which runs off Windows 10, and I've tried using Google Chrome, Windows Explorer and Firefox to no avail. I have disabled all Virus protection on the laptop to help things along but no good.
See attached image showing the top 4 cameras saying Disconnected etc, but they are all exactly the same as the all the other cameras from 5 onwards and they all doing the right thing.
HELP ME PLEASE!!!
I have installed 15 ip Hiwatch by Hikvision Turret cameras (IPC-T140) into a Hikvision 16 Channel Network IP Video Recorder with 16 PoE Ports & Alarm I/O (DS-7616NI-E2-16P-A).
I installed 12 of those cameras in December all the same way using brand new cat5e cable from each camera to the NVR and they all worked fine straight away with no issues.
After the xmas break (this week to be exact) I installed the remaining 3 cameras, again all exactly the same cameras with new cable all exactly the same way, but for some reason none of these 3 cameras will work. When I go into the camera management menu, the 3 cameras "status" says Detecting but then sets the NVR alarm off beeping and doesn't connect properly to give me an image or say its recording, just stays the same saying "Detecting", carries on beeping until I unplug them from the NVR.
I have tried using different ports on the NVR that I know work with the other cameras, and also unplugging all of the other cameras in case there was a data over load but nothing is working. Basically, nothing I try and connect to the NVR works now, but all the other 12 cameras fitted in December work fine.
I contacted my supplier who is also none the wiser but said I need to download and connect to the SADP tool that Hikvision supply, but I cant get it to install on either my desktop or more importantly my laptop, it gets through the first downloading part where it asks me to save the file to my C: drive but when it gets the Installshield Wizard it just wont begin installing! Tried 5 times now. I'm at my wits end as until I get the last 3 cameras working, I'm not getting paid for this job and I'm about to explode here. PLEASE any help getting these cameras working or installing the SADP tool will be amazing. FYI I have a brand new laptop which runs off Windows 10, and I've tried using Google Chrome, Windows Explorer and Firefox to no avail. I have disabled all Virus protection on the laptop to help things along but no good.
See attached image showing the top 4 cameras saying Disconnected etc, but they are all exactly the same as the all the other cameras from 5 onwards and they all doing the right thing.
HELP ME PLEASE!!!
