Quick sync not working on Window 10 PC with Intel HD Graphics 2000

[Mr-Gizmo]

I have a Dell Vostro PC with a Intel Core i5-2400 CPU @ 3.10GHz, 8GB Memory, Intel HD Graphics 2000, Windows 10 Pro version 1803 x64bit that doesn't appear to be enabling Quick Sync. The Intel specifications say this system has a 2nd Generation (Sandy Bridge) GPU. When I bring up the Task Manager, GPU is 0% when Blue Iris is running. It was my understanding that GPU should be greater than zero if hardware acceleration is working.

My IP cameras are as follows:

Amcrest IP2M-841W - 1920x1080 @ 10 fps - Hardware Accelerated Decode: Intel (enabled)
Dahua IPC-HFW2100 - 1280x720 @ 10 fps - Hardware Accelerated Decode: Intel (enabled)
Hikvision MINI PT DS-2CD2F52F-I - 1920x1080 @ 10 fps - Hardware Accelerated Decode: Intel (enabled)

None of my IP camera resolution exceed 1920x1080 which I know is the max limit for a 2nd generation GPU. I also have "Intel" enabled in Blue Iris Options -> Other Cameras -> Hardware Accelerated Decode.

My PC is stable with no crashes and no memory leaks, but not reducing CPU utilization when Quick Sync is enabled in Blue Iris. My CPU utilization ranges from 20-45% when recording on all three cameras. I have the latest driver 9.17.10.4459 installed for the Intel HD Graphics 2000. When Windows 10 Pro x64 was installed, it was installed as a clean install.

I read on Intel's forum that version 9.17.10.4459 of the Intel HD Graphics drivers are only available on Windows Update and Microsoft Update Catalog sites and not Intel's site. While they work with the Intel HD Graphics 2000 and 3000 hardware; they only provide basic features. I wonder if this may explain why Quick Sync is not working with my Intel HD Graphics 2000 GPU in Windows 10?

Intel HD Graphics 3000/2000 (Sandy bridge) Windows 10 Graphics Driver support?

My CPU utilization is not a problem for me. I'm just trying to figure out why Quick Sync is not working on my i5-2400/Intel HD Graphics 2000 PC.

 

[bp2008]

I'm not sure what is going on with this. I was just looking at a 3rd-gen i3 system the other day where hardware acceleration wasn't working with the latest BI version (it did work in the past) and now I just looked at my old i7-3770K BI server that I use for continuous recording and it also is no longer using hardware acceleration, running BI 4.7.6.13. Both machines Windows 10.

Could have been a Windows update or a Blue Iris update that caused this. Will take more investigation.

 

[fenderman]

I'm not sure what is going on with this. I was just looking at a 3rd-gen i3 system the other day where hardware acceleration wasn't working with the latest BI version (it did work in the past) and now I just looked at my old i7-3770K BI server that I use for continuous recording and it also is no longer using hardware acceleration, running BI 4.7.6.13. Both machines Windows 10.

Could have been a Windows update or a Blue Iris update that caused this. Will take more investigation.

Just teamviewered into a system running win 10 Version 10.0.16299 Build 16299 and the latest blue iris release 4.8.0.1
its working fine.

 

[bp2008]

Which CPU is in that one @fenderman ?

 

[fenderman]

Which CPU is in that one @fenderman ?

i5-4590

 

[bp2008]

An i7-3770K running Windows 8, BI 4.7.6.8 and 4.8.0.1, hardware acceleration works.

 

[bp2008]

Another machine, i3-2100, Win10 1709 (OS Build 16299.248), Blue Iris 4.7.6.8, hardware acceleration works but Windows reports 0% in Task Manager; I had to see the GPU utilization in GPU-Z.

I went back to my other i7-3770K and indeed GPU-Z shows GPU utilization.

I think it is working, but Task Manager just isn't showing it reliably on all systems.

 

[Mr-Gizmo]

Thanks @bp2008. That's spot on. GPU-Z is also showing GPU utilization on my i5-2400/Intel HD Graphics 2000 Windows 10 PC.

 

[jgarc091]

i5-4590

Do you know what graphics driver is running is running on that machine? I am having random freezing issues on my pc with that processor and have tried a few different drivers with no luck. Turning off hardware acceleration seems to be the only thing that keeps it stable.

 

[Mr-Gizmo]

Do you know what graphics driver is running is running on that machine? I am having random freezing issues on my pc with that processor and have tried a few different drivers with no luck. Turning off hardware acceleration seems to be the only thing that keeps it stable.

The Intel i5-4590 is a 4th generation i5 Core processor that uses HD Graphics 4600 driver for the GPU.

Intel® Core™ i5-4590 Processor (6M Cache, up to 3.70 GHz) Product Specifications

You can try downloading different versions of Intel HD Graphics 4600 drivers and see which one solves your instability/memory leak issues:

Downloads for Intel® HD Graphics 4600