We have just had 5 HikVision DS-2CD2042WD-I 4Mp cameras and a DS-7608NI-E2/8P NVR installed. Initially, viewing the output from the cameras on iVMS was very disappointing because, as I understand it, we were only seeing the substream which was something like 630 x 360 so the supplier returned and pressed the right buttons so we could locally monitor, record and take snapshots in what appears to be HD, 1080x1920. Both before and after the change, remote viewing via EZViz was (to our way of thinking) very poor. You could seldom see four cameras at once, usually one or two and they regularly stopped to re-buffer every minute or two. The time codes show that Live View was hardly ever live, with up to 3 minutes difference between adjacent cameras making it impossible follow any action and often people would simply appear or disappear when the feed caught up. Our supplier (who we are beginning to regret) says it's because we are trying to send HD and that our internet connection is too slow (it tested at 1.1Mbps up, by the way). We have explained that we are only concerned about seeing high res video at home and simply want reliable, continuous viewing of what's happening when we are away and that the sub stream would probably be fine for that. We are currently logging the performance while they scratch their heads, but the implication is that we are expecting too much, so here are my questions: Do other users with similar hardware get better remote viewing than I have described above. Are we expecting too much? Is there a way to have HD at home and something less sent to EZViz? Are there any (non geeky!) alternatives to EZViz that might work better? Unfortunately, there is no-one available to spend hours poking around with anything that isn't very friendly. Thanks in advance for your help. We're new to this!