Reolink 420 5MP audio

Discussion in 'Troubleshooting' started by PlusPower, Feb 8, 2019.

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  1. PlusPower

    PlusPower Young grasshopper

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    Hi, I recently added two Reolink 420 5MP cameras to my system. Video works perfectly. There is a microphone built into these cameras. Unfortunately don't get any audio output on BI's desktop application with latest update version 4.8.5.0 x64. The strage thing is that I can see the activity bar moving below the sensitivity control slider and I can listen to the audio of this camera via UI3 over the internet. Other camera's audio signals are OK on my system. Would anyone have a hint for me on what I may have misconfigured?

    2019-02-08 19_39_58-Greenshot.png 2019-02-08 19_53_59-Window.png 2019-02-08 19_54_33-Window.png 2019-02-08 19_55_37-Window.png Attached are some Screenshots.
     
    Last edited: Feb 8, 2019
  2. fenderman

    fenderman Staff Member

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    try using reolink from the drop down.
     
  3. PlusPower

    PlusPower Young grasshopper

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    I tried that before but same story
     
  4. fenderman

    fenderman Staff Member

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    is the volume slider up on the interface?
     
  5. PlusPower

    PlusPower Young grasshopper

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    Yes, the volume slider is fully up. I can listen to other camera type's audio.

    My reolink #1 is configured as ReoLink RLC-410/411/420//423 Baseline RTMP / Audio Format 64 kbps G.711 u-law
    My reolink #2 is configured as Generic/ONVIF RTSO H.264/H.265/MJPG/MPEG4 / Audio Format 32 kbps G.726

    I am not shure which is the better configuration regarding camera type and audio format.
    Both camera type settings seem to give me the same good quality.
    I tried several audio formats but all seem to have the same effect:
    => no audio on GUI and on recordings but audio OK on UI3 and on audio trigger
     
  6. fenderman

    fenderman Staff Member

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    You will have to email support.
    In the future avoid reolink, they are a lying spamming company with subpar cameras.
     
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  7. PlusPower

    PlusPower Young grasshopper

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    Thanks fenderman for always supporting us free of charge :ipct:
     
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  8. PlusPower

    PlusPower Young grasshopper

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    Just a few words regarding your advice not to buy Reolink:

    I had read your valued advice before buying these cameras and was therefore trying hard to avoid them. But at 100 EUR for both new RLC-420-5MP I just couldn't resist the offer on Ebay including shipment from within Germany. And so far I have nothing to complain about.

    I like this kind of housing (similar but smaller than the YCX 5MP cameras I bought back in 2015) The video quality is really excellent and by far better than any camera I ever owned before even in low light conditions with 3D-NR enabled.

    There is one thing that I wasn't aware of before I bought them and that was the limitation of resolution settings. Reolink only allows to select from the following resolutions: 2560*1912 / 2560*1440 / 2048*1536 / 2304*1296 on clear stream (or 640*480 on fluent stream). First I was a bit disappointed because of the missing intermediate resolution settings but then I tried 2560*1912 with 4fps and it gave me very good results.

    I have not tried the integrated memory card function yet and I am not shure about the audio quality but that's both not my main concern. At this low price I won't be angry if the lifetime of the camera turns out to be only a few years and if perhaps there will be no support or firmware update. I never received any helpful support for any of the cameras I ever bought before except from this forum.

    [​IMG]
     
  9. fenderman

    fenderman Staff Member

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    This is a poor design that will result in spiderwebs being visible with the IR. So you saved 50 bux a camera and now you will have to go out at night to clean it. The video quality in low light and night is POOR. You will see blurry video and trails using the 3d-nr. One of reolinks scams is to set the camera to 1/12 exposure when using NR. This provides a false sense of clear video until someone moves. The standard against which it is judged is not your old crappy cameras, but the good cameras that are available today. They also suffer serious issues with blue iris and motion detection when using direct to disk. This is because direct to disk only begins recording on the i frame interval. Reolink does not allow setting of the iframe interval. They also suffer from video tearing because the iframe interval is not adjustable. Reolink lies to it users and to this forum. Many amazon reviews are fake. You got what you paid for and will soon realize this.
     
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  10. Rednick69

    Rednick69 n3wb

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    So you are able to get audio while using the UI3 or directly from the camera's GUI?
     
  11. PlusPower

    PlusPower Young grasshopper

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    Exactly !
    And I am still very happy with their video performance (more than enough quality for my needs).
    It would be really nice to find out how to enable the sound on the main user interface.
    I just bought another four of these cameras.
     
  12. fenderman

    fenderman Staff Member

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    You have obviously not seen video from cameras that have actual good performance. You also dont understand that they dont work properly with blue iris because the iframe interval cannot be adjusted in the firmware.