(Resolved) BI crashes upon recording

Discussion in 'Troubleshooting' started by Q™, Jan 2, 2017.

Share This Page

  1. Q™

    Q™ Known around here

    Joined:
    Feb 16, 2015
    Messages:
    2,917
    Likes Received:
    1,162
    Location:
    Megatroplis, USA
    Guys, I've spent several days working on this. I post here as a last resort.

    Blue Iris 4.4.9.5 crashes when recording is triggered. These crashes appear to be caused by recording. When I disable recording on my cameras the crashing stops and BI is stable.

    I have swapped the disks BI records to, rebuilt the BI database, reinstalled C+++, tried half a dozen different video drivers, ran chkdsk /f, and stepped back/downgraded several Blue Iris versions...all to no avail.

    Does anyone have any ideas on why this may be happening?


    Faulting application name: BlueIris.exe, version: 4.4.9.5, time stamp: 0x58681498
    Faulting module name: BlueIris.exe, version: 4.4.9.5, time stamp: 0x58681498
    Exception code: 0xc0000005
    Fault offset: 0x0000000001022a3f
    Faulting process id: 0x1580
    Faulting application start time: 0x01d2650fab43a81a
    Faulting application path: C:\Program Files\Blue Iris 4\BlueIris.exe
    Faulting module path: C:\Program Files\Blue Iris 4\BlueIris.exe
    Report Id: 43172031-76f5-4a12-b2a5-bc5421ab87bf
    Faulting package full name:
    Faulting package-relative application ID:

    Event-Viewer-Screenshot.jpg
     
    Last edited: Jan 2, 2017
  2. looney2ns

    looney2ns Known around here

    Joined:
    Sep 25, 2016
    Messages:
    2,224
    Likes Received:
    1,049
    Location:
    Evansville, Indiana
    All fans in system working properly?
    All vents and fans clean, no monster dust bunnies.
    Sorry, that's all I got. ;)
     
  3. Q™

    Q™ Known around here

    Joined:
    Feb 16, 2015
    Messages:
    2,917
    Likes Received:
    1,162
    Location:
    Megatroplis, USA
    Thanks. I just used a garden hose to wash out the motherboard and case, so that's not the issue. Anyone else? Any ideas at all?
     
    looney2ns likes this.
  4. fenderman

    fenderman Staff Member

    Joined:
    Mar 9, 2014
    Messages:
    21,165
    Likes Received:
    4,610
    uninstall reinstall
     
  5. Q™

    Q™ Known around here

    Joined:
    Feb 16, 2015
    Messages:
    2,917
    Likes Received:
    1,162
    Location:
    Megatroplis, USA
    Thank you. Unfortunately I've uninstalled, rebooted and reinstalled Blue Iris 3-times; no workee for me.

    Anything else? I really do not want to reinstall Windows 10. It's taken me month's to get this Win10 installation where I want it.
     
  6. fenderman

    fenderman Staff Member

    Joined:
    Mar 9, 2014
    Messages:
    21,165
    Likes Received:
    4,610
    try system restore?
    Are you running anything else on this system other than BI? Have you emailed support?
     
  7. Q™

    Q™ Known around here

    Joined:
    Feb 16, 2015
    Messages:
    2,917
    Likes Received:
    1,162
    Location:
    Megatroplis, USA
    Yes System Restore is something I have not tried. Will do that and we shall see, eh?
     
  8. c hris527

    c hris527 Pulling my weight

    Joined:
    Oct 12, 2015
    Messages:
    412
    Likes Received:
    178
    Location:
    NY
    Is windows update in the running state? check your last update verses when this issue started. I have seen windows update corrupt users profiles in windows 10 by the boatload. I have seen users accounts degraded from administrator to regular user accounts so they cannot even do a system restore. If you are at the end of your rope you might want to create another admin account and try BI through it. Just a thought Q Man.
     
  9. looney2ns

    looney2ns Known around here

    Joined:
    Sep 25, 2016
    Messages:
    2,224
    Likes Received:
    1,049
    Location:
    Evansville, Indiana
    But did you use salt water? :)
     
  10. Q™

    Q™ Known around here

    Joined:
    Feb 16, 2015
    Messages:
    2,917
    Likes Received:
    1,162
    Location:
    Megatroplis, USA
    Thanks for all of the suggestions fellas. I will try them all, except for loonet2ns. Here's another tidbit. The crashing happens every time a camera starts recording...but ONLY when Direct-To-Disk is enabled. The crashes do not occur when Re-encoding is set to H.264 (instead of direct-to-disk).
     
  11. Q™

    Q™ Known around here

    Joined:
    Feb 16, 2015
    Messages:
    2,917
    Likes Received:
    1,162
    Location:
    Megatroplis, USA
    So what is it about direct to disk that causes the Win10 crash?

    [​IMG]
     
  12. fenderman

    fenderman Staff Member

    Joined:
    Mar 9, 2014
    Messages:
    21,165
    Likes Received:
    4,610
  13. nayr

    nayr Known around here

    Joined:
    Jul 16, 2014
    Messages:
    9,376
    Likes Received:
    5,032
    Location:
    Denver, CO
    AntiVirus?
     
    fenderman likes this.
  14. Q™

    Q™ Known around here

    Joined:
    Feb 16, 2015
    Messages:
    2,917
    Likes Received:
    1,162
    Location:
    Megatroplis, USA
    Resolved.
    Ding! Well I don't know!...but when I looked I saw that the H265 Codec was enabled in each of the cameras which was crashing (these were new cameras which came with the H265 Codec enabled).

    I logged into each camera with my web browser and changed each camera's codec to H264, re-enabled direct-to-disk and there was joy.

    There is joy.

    vacation.gif

    camscreenshot.jpg
     
    fenderman likes this.
  15. RangerRick

    RangerRick n3wb

    Joined:
    Jan 12, 2017
    Messages:
    9
    Likes Received:
    2
    Yep. I just hit this same issue... still not fixed.

    I reported it as a bug to BI, but H.265 is still not working properly - we'll see if there's anybody home.
     
  16. Q™

    Q™ Known around here

    Joined:
    Feb 16, 2015
    Messages:
    2,917
    Likes Received:
    1,162
    Location:
    Megatroplis, USA
    Ken is aware of the issue but don't hold your breath waiting for it to get fixed.
     
  17. RangerRick

    RangerRick n3wb

    Joined:
    Jan 12, 2017
    Messages:
    9
    Likes Received:
    2
    Actually, I received a reply from BI Support already today asking for remote access to the camera, so looks like they're going to have a look.
     
    fenderman likes this.