Samsung Techwin WiseNet SNV-L6013R Latency with Blue Iris V4

[Doc Jones]

Need advice about how to troubleshoot this camera, which has significant lag when viewed in Blue Iris. No lag when using the camera's web interface. No lag with other brand cameras on same router and PC. Tested on another PC with same results.

It appears that Blue Iris configuration shown below limits this model camera to 1 fps.

Details about PCs used to test
Microsoft Surface Pro 3
Version: Release 4.5.8.4 x64
OS: Windows 10 Pro
CPU: Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz [100%]
RAM: 306.6M
Clips: 0 files, 0K/31.0G
Storage: C: +175.2G

Dell Precision T1650
Version: Release 4.5.8.5 x64
Service: Yes
OS: Windows 10 Pro
CPU: Intel(R) Xeon(R) CPU E3-1220 V2 @ 3.10GHz [10%]
RAM: 188.3M
Clips: 0 files, 0K/31.0G
Storage: !! C: +1.59T, Z: -21.0G

Camera Discovery dialog
Opening port 80...
HTTP Get / request...
OK
ONVIF GetSystemDateAndTime
2000-01-16T12:37:05.000Z
Requesting device information...
Manufacturer: Samsung Techwin
Model: SNV-L6013R
FirmwareVersion: 1.00_160317
GetCapabilities...
Querying services
Has Search services: /onvif/search_service
Has Imaging services: /onvif/imaging_service
Has media services: /onvif/media_service
Has RTP_RTSP_TCP, requesting profiles
first profile is a4c1f254-5db1-40a3-8677-345fdc1bcb6a
first source is 345b9125-dd02-4be0-a0c8-a302226ca075
requesting URI for profile a4c1f254-5db1-40a3-8677-345fdc1bcb6a
RTSP URI: /onvif/profile1/media.smp
Has Event services: /onvif/event_service
Has WSPullPointSupport
RelayOutputs: 0
InputConnectors: 0
Has Device IO services: /onvif/deviceio_service
AudioOutputs: 1
Done

 

[fenderman]

Need advice about how to troubleshoot this camera, which has significant lag when viewed in Blue Iris. No lag when using the camera's web interface. No lag with other brand cameras on same router and PC. Tested on another PC with same results.

It appears that Blue Iris configuration shown below limits this model camera to 1 fps.

Details about PCs used to test
Microsoft Surface Pro 3
Version: Release 4.5.8.4 x64
OS: Windows 10 Pro
CPU: Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz [100%]
RAM: 306.6M
Clips: 0 files, 0K/31.0G
Storage: C: +175.2G

Dell Precision T1650
Version: Release 4.5.8.5 x64
Service: Yes
OS: Windows 10 Pro
CPU: Intel(R) Xeon(R) CPU E3-1220 V2 @ 3.10GHz [10%]
RAM: 188.3M
Clips: 0 files, 0K/31.0G
Storage: !! C: +1.59T, Z: -21.0G

Camera Discovery dialog
Opening port 80...
HTTP Get / request...
OK
ONVIF GetSystemDateAndTime
2000-01-16T12:37:05.000Z
Requesting device information...
Manufacturer: Samsung Techwin
Model: SNV-L6013R
FirmwareVersion: 1.00_160317
GetCapabilities...
Querying services
Has Search services: /onvif/search_service
Has Imaging services: /onvif/imaging_service
Has media services: /onvif/media_service
Has RTP_RTSP_TCP, requesting profiles
first profile is a4c1f254-5db1-40a3-8677-345fdc1bcb6a
first source is 345b9125-dd02-4be0-a0c8-a302226ca075
requesting URI for profile a4c1f254-5db1-40a3-8677-345fdc1bcb6a
RTSP URI: /onvif/profile1/media.smp
Has Event services: /onvif/event_service
Has WSPullPointSupport
RelayOutputs: 0
InputConnectors: 0
Has Device IO services: /onvif/deviceio_service
AudioOutputs: 1
Done

your screenshots did not upload properly...
try using the samsung rtsp options in the drop down..

 

[Doc Jones]

Samsung SNV-L6013R configuration via its web viewer

 

[fenderman]

post your blue iris video config settings

 

[Doc Jones]

your screenshots did not upload properly...
try using the samsung rtsp options in the drop down..

Thanks for the suggestion. I have tried various samsung rtsp options in the Blue Iris drop down for Make and Model with either no connection or same results.

I will reload the screen shots to see if they work better as url's.

 

[fenderman]

Thanks for the suggestion. I have tried various samsung rtsp options in the Blue Iris drop down for Make and Model with either no connection or same results.

I will reload the screen shots to see if they work better as url's.

just upload the photo to the site.

 

[fenderman]

configuration

 

[Doc Jones]

From the Samsung Web Viewer

 

[fenderman]

From the Samsung Web Viewer
View attachment 19682

no, in blue iris...

 

[Doc Jones]

Using Samsung the webviewer and toggling bitrate control between VBR and CBR gives the same results. I am testing other settings to see if I can stumble across something on the camera side that increases Blue Iris frame rate.

 

[fenderman]

Using Samsung the webviewer and toggling bitrate control between VBR and CBR gives the same results. I am testing other settings to see if I can stumble across something on the camera side that increases Blue Iris frame rate.

post a screenshot of your blue iris config tab

 

[Doc Jones]

 

[fenderman]

View attachment 19684 View attachment 19685 View attachment 19686

hit configure and post...the configuration tab

 

[Doc Jones]

 

[fenderman]

uncheck get events with pull point...sometimes it can cause issues..

 

[Doc Jones]

Get events with PullPoint unchecked. Still .9 fps

 

[fenderman]

Get events with PullPoint unchecked. Still .9 fps

are you running the demo?
what happens when you disable all other cams?

 

[Doc Jones]

Running licensed copy. No other cameras configured yet on the Surface Pro PC. (Two other brand cameras configured on the alternate PC that I used to confirm Surface Pro results.) Same 1 fps symptoms on both PCs.

 

[fenderman]

Running licensed copy. No other cameras configured yet on the Surface Pro PC. (Two other brand cameras configured on the alternate PC that I used to confirm Surface Pro results.) Same 1 fps symptoms on both PCs.

Email support

 

[Doc Jones]

Thanks for the suggestion and all the quick responses. I emailed support and am in the queue.

Meanwhile I will investigate the paths offered by the camera other than /onvif/profile1/media.smp. I have a hunch that Blue Iris is receiving a MJPEG stream, which the Camera's FAQ says is limited to 1mbps.

I can duplicate the symptoms in the camera's viewer app by selecting the MJPEG profile.