Setting up email alerts on HikVision NVR

[NFS]

I have recently bought and setup my HikVision NVR with 4 IP cameras. I am able to access the cameras on my home network and remotely on my phone over 3G / 4G. However, I am having a difficult time trying to get the NVR to send email notifications when it detects motion.

Currently under Configuration > Network > Email, i have the below settings:

Enable Server Authentication: YES
Username: my email address - i have tried @outlook.com and @gmail.com accounts
Passwords: password on email address
SMTP server: smtp-mail.outlook.com
SMTP port: i have tried 587, 25 and 465
Sender: HikVision
Sender's Address: email address specified in Username
Receiver: my name
Receive's address: my email address
Enable attach picture: Ticked
Interval: 5s

When I hit Apply and Test i get the following error: "Failed to send test email, please check the parameters or network status".

I am not sure what the problem is here. I have tried gmail and outlook account, double checked my username, password and smtp server details but no luck. Is anyone able to help?

 

[blake]

It will not work if you don't set the DNS server address, primary and secondary. Go with 8.8.8.8 as primary and 8.8.4.4 as secondary. Make sure you create a new Gmail account just for nvr. Name it whatever you want.

 

[NFS]

It will not work if you don't set the DNS server address, primary and secondary. Go with 8.8.8.8 as primary and 8.8.4.4 as secondary. Make sure you create a new Gmail account just for nvr. Name it whatever you want.

Thanks for the reply. I have tried this already but with no luck. I suspect it is related to the below:

https://www.ipcamtalk.com/showthread.php/7812-Hikvision-DS-7608NI-E2-w-firmware-v3-4-not-sending-email-alerts

I currently have NVR DS-7608NI-E2/8P/A which is on firmware V4.3.0, Build 151103. I have downloaded the below:

http://www.hikvisioneurope.com/portal/index.php?dir=Product Firmware/Recorder/76 77 96 NI-I/V3.4.2 build160205 Multi-lingual/

but when putting it on a USB and plugging it into my NVR, i follow Menu > Maintenance > Upgrade and select the file, and when installing I get the error "Upgrade failed, firmware mismatches". My NVR is in english and was bought from the UK and not China. Any help?

 

[NFS]

Ignore the previous post. I have upgraded the firmware successfully to 3.4.2 and emails are working now!

 

[blake]

Congratulations!

 

[schnellmedic]

I had to set the SMTP server to the actual IP address to get this working finally, apparently DNS and DHCP are still buggy for some reason on the DS-7604NI-E1 with V3.3.6 Build 151229

Also the less secure apps setting is disabled in the gmail account.

smtp.gmail.com = 74.125.68.108