Smart IR firmware for IPC-HDBW5842H-ZHE ?

Joined
Jan 3, 2021
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Location
San Diego, CA
Hi Andy,

I've received a new IPC-HDBW5842H-ZHE I ordered from you. Thanks again for such quick shipping! I'm really happy with the build quality and performance of this camera. The one problem I'm having at the moment is there does not appear to be any 'Smart IR' in the current firmware: V2.800.0000000.5.R, Build Date: 2020-05-25
I've tried Auto and ZoomPrio and both cases give completely washed out faces when I am within about 10 feet of the camera. I've added an image below. The Auto setting seems to give the same results as when I set it to Manual with NearLight and FarLight set to 100%. So I can't really see that Auto or ZoomPrio are having any effect at all.

I know this is a new camera so I'm not surprised that Smart IR is being improved. I see that several other cameras in the 5 Series have recent Smart IR improvements and was wondering if there is a firmware update for this model.

Thanks for all your help and support on this website.Driveway 5842-20210211-084559.jpg
 
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