Support Response Times?

Jarrah

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How long does it normally take to receive a reply to the Blue Iris support email out of interest please? I've been waiting over a month so far and just wondering if I should try sending another? I've checked my spam folder just in case. :)
 

looney2ns

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How long does it normally take to receive a reply to the Blue Iris support email out of interest please? I've been waiting over a month so far and just wondering if I should try sending another? I've checked my spam folder just in case. :)
Be sure that you send it per instructions in BI.
And you need a valid support plan.
It's a one man operation.
 

Jarrah

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Good point, I'm just on the Basic support plan having recently bought BI5, and I sent the email via the Email Support button in Settings. Just wondering if I should try again if the wait time I've experienced is longer than usual (in case it's been missed for example). It was to report a bug with "on reset" if it helps.
Thanks!
 
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