Swann home security camera sends video to wrong user

alastairstevenson

Staff member
Joined
Oct 28, 2014
Messages
15,930
Reaction score
6,778
Location
Scotland
Home security cam sent video to wrong user

"A leading security camera-maker has sent footage from inside a family's home to the wrong person's app.

Swann Security has blamed a factory error for the data breach - which was brought to its attention by the BBC - and said it was a "one-off" incident.

However, last month another customer reported a similar problem saying his version of the same app had received footage from a pub's CCTV system."
.
.
.
"And it was only after the matter was flagged to the firm's PR agency on Monday that she stopped receiving video clips.

Following an internal investigation, a Swann spokeswoman later provided an explanation.

She said that "human error" had caused two cameras to be manufactured that shared the same "bank-grade security key - which secures all communications with its owner".

"This occurred after the [family] connected the duplicate camera to their network and ignored the warning prompt that notified: 'Camera is already paired to an account' and left the camera running," she added.

"We are regretful that this was not addressed immediately and adequately by our support team, when discovered. We have addressed this and made some internal changes."
 
Top