Trouble Adding Hikvision NVR to EZVIZ App

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I have a DS-7608NI-I2/8P NVR and I got everything set up and running with my cameras but having difficulty adding the NVR to the EZVIZ app so I can view everything in the app. I enabled platform access on the NVR but when trying to add it to the app, it gets to 90% configuring and then says it ran into an error. Anyone else had anything similar or know the answer to get it added to the app?
 
Joined
Nov 4, 2021
Messages
21
Reaction score
7
Location
US
I was able to get it figured out. It was showing Offline under Platform Access. For some reason under Configuration -> Basic Settings -> TCP/IP there was no IPv4 Default Gateway and the Preferred DNS Server and Alternate DNS Server spaces were blank. Once I filled those in it showed Online and added easily. I'm not sure if this was something I didn't do on initial setup or what but could be a simple solution if anyone is searching for the same issue and had the same problem as I did.
 
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