UI3 MP4 Export No Video

[StarAPI]

All:

I attempted to search the site and was unable to find something similar. If i missed it, feel free to set me straight. I've previously been able to export a portion of a clip from my iOS device from the UI3 interface and view/download, Message it around, without any issues. However, recently, these exports are black video with audio only. I do not recall making changes to any setups recently, but this has to be user error at some point. The exports will play correctly on my other non-iOS devices, so an issue with the conversion? I'm picking the MP4 setting and am on BI version 5.2.7.12.

Many thanks in advance.

 

[fenderman]

All:

I attempted to search the site and was unable to find something similar. If i missed it, feel free to set me straight. I've previously been able to export a portion of a clip from my iOS device from the UI3 interface and view/download, Message it around, without any issues. However, recently, these exports are black video with audio only. I do not recall making changes to any setups recently, but this has to be user error at some point. The exports will play correctly on my other non-iOS devices, so an issue with the conversion? I'm picking the MP4 setting and am on BI version 5.2.7.12.

Many thanks in advance.

did you switch to h265?

 

[StarAPI]

did you switch to h265?

No, all my cameras are set to encode H.264.

 

[StarAPI]

I'm noticing that all my new UI3 exports are now dated 5/30. Exports before that date, no issue with video. Videos since then, including today are audio only with black screen. Selecting MP4 export and re-encoding is not checked. I do not have H265 cameras. From the console, the clip shows the correct date/time of the export. Files are being saved with incorrect date and timestamp.

 

[slainte0317]

All:

I attempted to search the site and was unable to find something similar. If i missed it, feel free to set me straight. I've previously been able to export a portion of a clip from my iOS device from the UI3 interface and view/download, Message it around, without any issues. However, recently, these exports are black video with audio only. I do not recall making changes to any setups recently, but this has to be user error at some point. The exports will play correctly on my other non-iOS devices, so an issue with the conversion? I'm picking the MP4 setting and am on BI version 5.2.7.12.

Many thanks in advance.

I am having a similar problem on Windows, using UI3, where my exports only contain audio, no video (but worked prior). The issues seems to be sporadic, but for the current clip I am trying (from the same .bvr file) it is failing to export video every time (audio only). I had a ticket open with support, but we had not resolved it, and the problem seemed to have gone away. However, it appears to be back. Did you find a resolution or have you tried another device?