Unable to get BI on mobile App

[w00.ty]

Hi all, I'm at my wits end here - I've been googling for hours and have tried multiple approaches.

I have my 'Security' computer with both Blue Iris and McAfee installed on it.

I have port forwarded :8585 on both the router and within the McAfee firewall as well as allowed the Blue Iris program.

But when I am running the remote wizard, I can make it to the last step before I continually get a time out error.

I've used canyouseeme.org - and it doesn't seem like the port is open - is there anything I am missing to get it open/working.

Everything on the LAN/Wifi is working perfectly.

 

[TonyR]

I've used canyouseeme.org - and it doesn't seem like the port is open - is there anything I am missing to get it open/working.

Insure BI console is running on the server, then try canyouseeme.

Everything on the LAN/Wifi is working perfectly.

Insure you have correct WAN IP or DDNS hostname followed by:8585 in the WAN section of the BI app configuration, such as:

http://WAN-IP:8585
==or==
 http://DDNS-hostname:8585

To test remote, turn off wi-fi on the phone and use the cellular connection

 

[w00.ty]

Thanks for the reply TonyR but we've discovered our ISP is using CGNAT which is preventing us from portforwarding. In talks with our ISP to opt us out of CGNAT which will allow everything to operate smoothly once again.