Hikvision Firmware Upgrade Problems or Not?

[DilbertDonald]

@DilbertDonald LTS is right that 'LTS' branded products are Hikvision but LTS branded products are not supported directly by Hikvision USA; that's one of the tradeoffs of the general lower price LTS offers for their branded versions

I am not sure that I am representing the situation correctly, I nor LTS has stated they sold me LTS branded equipment, I was sold Hikvision branded equipment. The equipment has the Hikvision Logo and it came in the Hikvision boxes. I do not understand how your comments relate to this.

 

[john-ipvm]

Got it @DilbertDonald I also see you edited your original comment to provide more information, i'll PM, maybe I/we can help

 

[DilbertDonald]

Got it @DilbertDonald I also see you edited your original comment to provide more information, i'll PM, maybe I/we can help

They are trying to handle it, so I will update when I have one

 

[DilbertDonald]

They are trying to handle it, so I will update when I have one

Turns out Hikvision was wrong and that was after 4 calls to verify with them that the last rep was correct in stating it was designed for another region. When you have a camera from a kit it may not show up as supported but you have to find a rep that knows how to search for supported products. The camera is supported. Hold onto it the serial number that comes on the kit box to avoid this nonsense.

 

[DilbertDonald]

Now hikvision can't even upgrade the firmware them selves with a remote session, cam won't take firm ware upgrade. What a bunch of junk, you have to use outdated internet explorer to get into settings ( chrome & Firefox are not supported) and we all know the security flaws associated with anything open internet explorer only! All I do now is LAUGH