Is it continually spinning each time and how long have you left it ? Remember on boot up PTZs initialize which means they go through all orientations for about a minute or 2. If watching through the web gui (using IE remember) then you will see it in PTZ boot up phase when looking at the Live screen.
If you are seeing this and NOT at boot up we’re you controlling the PTZ at the time it started spinning I.e moving it left/right etc before it happened ?
Are you using a managed switch to provide power or not ? If managed what do the logs show if anything ? What is the latency to the cam and what we’re you using to view/control the cam ?
Let me know and then we can tackle the other questions RE: FW etc.
Hardware:
- I have it powered from a Netgear GS728TPP switch (no useful logging), which is powering 48W of other cameras (70W combined, out of rated 384W max poe). I also have a second GS728TP model. Just have my cameras split between them; in case one were to ever fail, I'd still have half my cameras and a second path to Blue Iris.
- Poe switches in garage, 30 foot distance in attic, 15ft in-wall cabling to my wall port (cat6). 10 foot cable from wall to camera.
- Reports 17.7W going to the camera when idle
- If I turn on continuous pan at a speed of "5", I get a reported 20.4W camera draw.
- There are no logs to look at continuous power draw, and near useless system logs - I must wait for the slow netgear interface to refresh to get updated figures, hence panning.
Below is my recollection of events:
- Initially setup camera in garage and configured from my desk PC
- Connected camera to Blue Iris with PTZ functionality disabled in BI, only testing auto tracking at this time
- Found that I can't get enough range in garage, moved camera into main room in house and made some IVR tweaks via web interface
- With phone connected to BI app, went out to camera and started "testing" IVR and its zoom
- Went back to PC and adjusted "tracking target size"
- Found what the lock/unlock buttons mean, which can prevent tracking (testing) while the webpage is open. Closed the dahua web interface
- Went to test more, monitoring tracking on BI phone client
- Moved around in front the camera a bit to test the tracking and zoom/"target size"
- As I was walking away (distance from camera), in view of the camera, I heard its motors starting to spin continuously. Looked back and the camera was stuck in a spin (to its right).
- Went and stood 15 feet in front of the camera, no response from camera.
- Opened Dahua web interface and clicked "left", which caused a small pause in the spin, then it resumed spinning right.
- Probably spinning for 2-minutes at this point
- In the web interface, clicked "PTZ Restart"
- Camera paused, then performed its power-on ptz calibration routine
- After PTZ restart completed, ptz controls from dahua web interface and auto tracking was working again.
- I stopped messing with the camera for the night, and it's still powered up in the room.
Blue Iris never lost its video feed during this. I have it all "recorded", but not comfortable uploading an interior video of my house to the web.
Attached photo of basic IVR settings at time of issue. Nothing else configured in the camera besides the basic camera "video" settings, clock, , networking setup, disabled watermarks, etc. Only have IVR setup for PTZ use.
And yes, I won't be planning on changing the firmware (before purchase, I had already read that I would lose auto tracking), but figured I'd look at that "manual check" button. I didn't know that it won't even report on firmware, and I'm fine with that.