unable to add a remote NVR to ivms 4200 desktop client

[dannieboiz]

I'm using HIK-online ddns, I can access it on the phone as well as access it via the browser.

However, when I try to add it to the desktop client, it's showing offline. both HTTP port and Server port are forwarded am I missing something?

 

[Securame]

Can you access it remotely? From phone and web browser it works ok from remote?

Is that computer where iVMS-4200 is installed remote or local? If local, add the device by the LAN IP. If remote, if it works from iVMS-4500 it will also work from iVMS-4200 if added correctly (as HiDDNS device).

 

[dannieboiz]

I'm using HIK-online ddns, I can access it on the phone as well as access it via the browser.

However, when I try to add it to the desktop client, it's showing offline. both HTTP port and Server port are forwarded am I missing something?

Yes and yes that's why I'm so puzzled

And no not local.

 

[Securame]

How are you adding the device? Check out this guide, it is in spanish buyt the screenshots should give you a good hint:
http://www.securamente.com/como-conectar-a-tu-equipo-hikvision-usando-ivms-4200-y-hkddns-windows-y-mac/

Also, if you have a current device, you would actually need three open ports (web, server, and RTSP).

 

[dannieboiz]

First time I'm setting up IVMS on this machine so there isn't anything else. . I just forwared the RTSP port as well but no go either. I used port checker and confirm my HTTP port 8020, Server port 8000, and RTSP port 554 are all accessible.

 

[dannieboiz]

installed ivms on a Win 7 machine and works fine. The ivms in question is on a Win 10 machine..

thought it was my AV so i disabled the AV and firewall but still no love. Could be a Win 10 issue but I don't have another Win 10 machine to try. Anyone else having issues with Win 10?