Software Help

I

ITGeekLondon

n3wb
Jan 23, 2023
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0
UK
Hi. New member, so go easy :)

Recently purchased a JideTech 5MP PTZ Camera (). Pretty sure this camera is sold as a few other brands too.

I have installed HiP2P Software version 6.5.2.4 on both my laptop and my desktop PC. On my laptop it works fine, however, on my desktop PC (which has multiple monitors) whilst it connects to the camera fine, it never shows under "Current Screen" and this means i cannot actually view the camera even though its connected. I wondered if anyone has had similar issues and knows of a resolution? I tried some older versions of the software to no avail!

Any help appreciated!

1674475443545.png
 
Also wondered if there was a different bit of software i could use that can connect to the UID of the camera without the need of any port forwarding on my firewall?
 
@Flintstone61 is our JideTech expert

It isn't the software regarding viewing it. You need to secure your network. Unless this camera is cloud based and requires an internet connection, at which point you are screwed.

How to Secure Your Network (Don't Get Hacked!)

Many camera networks are unsecure, even those installed by professionals. This guide gives basic instruction in how to secure a camera network from the most common types of attacks. Perhaps the most important rule of securing a computer network is to not forward ports to unsecure services...
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VPN Primer for Noobs

The internet is a force of nature; no video surveillance system made was designed to be exposed to those forces.. NEVER FORWARD PORTS to your NVR or Cameras, doing such things not only exposes you to severe security problems, but everyone else on the internet too.. Hackers dont want your video...
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Sorry not sure i really understand your response? FYI I am a network engineer, so fully comfortable either setting up a VPN or opening ports on our corporate firewall, but that is not the issue.

The software works fine on my laptop and i can view the camera (i have not needed to forward any ports as it uses the cloud and UID Of the camera to connect).

The issue is with the software on my PC. It connects to the camera fine, but once connected it should show under "Current Screen" but does not. It does show under "Current screen" on my laptop.
 
Since the Jidetech is most likely a Rebranded Hikvision, it might work with Hikvision Client software

CLIENT SOFTWARE

By downloading the firmware from this web page you are agreeing to Hikvision's Software User License Agreement. Please be aware that Hikvision products are region-specific and regionally supported. If you have purchased your Hikvision products from an online source or unauthorized distributor...
us.hikvision.com us.hikvision.com

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I do not know.
 
ITGeekLondon said:
Also wondered if there was a different bit of software i could use that can connect to the UID of the camera without the need of any port forwarding on my firewall?
Click to expand...

"Eliminating the need for port forwarding" is accomplished through setting up a VPN

ITGeekLondon said:
Sorry not sure i really understand your response? FYI I am a network engineer, so fully comfortable either setting up a VPN or opening ports on our corporate firewall, but that is not the issue.

SNIP
Click to expand...

It IS the issue, based on your own question (see first quote of this post)
 
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The issue in my first question was resolved by updating the p2p Client Software to 6.5.3.3. It was a software issue and not related to security.

However, i do accept and not your comments that using P2P and UID's are not secure and there are more secure ways of accessing the cameras

Thanks.
 
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Actually with this in mind can you recommend a ONVIF or RTSP Camera Viewer Software for Windows 10 that we will use over a VPN instead of using UID/p2p?
 
Try using the client software suggested by @Flintstone61. Once you have successfully tested connectivity via the LAN, set-up and utilize VPN method for connectivity from the Internet with the device running the ivms-4200 client
 
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Are you getting the failed results with ivms on both the desktop and the laptop?
 
Think we are confusing issues. The original issue where i mentioned it was fine on laptop but not on desktop is resolved by updating the software on my desktop.

Both machines are now working fine with original software. Both machines are on the same LAN, can access the camera directly in browser and using other ONVIF Software. Just not using IVMS
 
ITGeekLondon said:
Think we are confusing issues. The original issue where i mentioned it was fine on laptop but not on desktop is resolved by updating the software on my desktop.

Both machines are now working fine with original software. Both machines are on the same LAN, can access the camera directly in browser and using other ONVIF Software. Just not using IVMS
Click to expand...

When installing and configuring the original software (HiP2P), did you enter the IP address of the device (camera) as part of the process?

Is it possible to isolate the laptop from the Internet (but not the LAN) to test whether or not the HiP2P software is accessing the camera directly vs via the Internet?
 
Being a single camera scenario, some members have used VLC for RTSP access. The syntax of the URL can be not so straightforward though. I've seen it very from one manufacture to the next as well as within the different models of a single manufacturer. Hopefully others here can offer some suggestions for RTSP syntax.

Can you access the camera directly via web browser and the cameras' IP address?
 
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