Recent content by alebarr57
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PTZ5A4M-25X vs PTZ4M-25X
Hi Andy, I wanted to follow up and let you know that the firmware update issue has been resolved. After multiple failed attempts using the web interface, ConfigTool, and DMSS — all with the file downloaded from your portal — I found that the same firmware... -
PTZ5A4M-25X vs PTZ4M-25X
"Hi tmxv4128 , Thanks for the suggestion. Actually, I followed a very similar troubleshooting process. I took the camera down from its mount and performed a full factory reset. To isolate any potential network or PoE conflicts, I connected it directly to the main modem/router. I then attempted... -
PTZ5A4M-25X vs PTZ4M-25X
Hi Andy, I have a PTZ4M-25X-PV currently running firmware V3.200.0000027.0.R, Build Date: 2025-01-20. I'm trying to update to the latest version V3.200.0000028.3.R.260119 available on your website, but I'm unable to do so through any method: Via camera web interface: the update fails and the...