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Recent content by botics

  1. botics

    SD59225U-HNI DH_SD-Eos_MultiLang_PN_Stream3_V2.800.0000000.5.R.190827

    Device Type SD6CE245U-HNI System Version V2.800.0000000.5.R.E4.4510.UN.NR, Build Date: 2019-08-27 Updated with no issues.
  2. botics

    DH-SD6CE245U MALFUNCTION

    It won’t even rotate 180 degrees. I’m trying to get an RMA from Andy at Empire.
  3. botics

    DH-SD6CE245U MALFUNCTION

    Yeah very loose when no power is disconnected and very easy to manipulate. Once powered up it has limited movement and usually gets stuck in the down position. I do not want to force it with the power on but seems like to motor to me.
  4. botics

    DH-SD6CE245U MALFUNCTION

    DH-SD6CE245U - has anyone else seen this happen? I have asked Andy for a RMA - since day one several months ago it has not been able to function correctly. Internally everything looks fine.
  5. botics

    DH-SD6CE245U Stuck

    Will do.
  6. botics

    DH-SD6CE245U Stuck

    Yes. I actually had to move it by hand and now is working again. I have no idea why or what happened.
  7. botics

    DH-SD6CE245U Stuck

    I have a DH-SD6CE245U PTZ that will not move up and down anymore. It is roughly three months old and I have reset the PTZ several times. I noticed on the playback it was acting normal and then went into a down position of about 35 degrees. I can move it side to side and spin it. It will not...
  8. botics

    Question About Purchasing Support

    Thank you! I missed it on their website.
  9. botics

    Question About Purchasing Support

    I have contacted BI support but I am not getting a clear answer so thought I would ask the group. I want to buy BI and have a quick question... It is my understanding that a new BI license comes with support for one year. After one year can I purchase support and more important how? I want to...
  10. botics

    DH-SD6CE245U-HNI Help With Setup

    DH-SD6CE245U-HNI anyone know if you scan can you pick up motion and it follows detected motion?
  11. botics

    DH-SD6CE245U-HNI Help With Setup

    All of this input helped me setup my camera. Finally figured it out today and got it doing what I wanted it to do. I may not be the most popular person in my neighborhood with my presets but I love what this camera can do. I will be getting more PTZs down the road.
  12. botics

    Ready for Version 5?

    Anyone know what computer specs should be with 5
  13. botics

    DH-SD6CE245U-HNI Help With Setup

    That’s where I got totally confused... the auto tracking checkbox. I figured it’s a little bit more work to setup. I’ll keep at it.
  14. botics

    DH-SD6CE245U-HNI Help With Setup

    I took the plunge and bought the DH-SD6CE245U-HNI. I am trying to figure out how to setup the auto tracking. I have 180 degrees that I would like to scan then have it follow the car or person. I am not doing something right can someone help me? Thanks.
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