Recent content by Bubeeba

Unfortunately this still didn't work but I did managed to get it sorted. I thought I would try my luck with a different support centre after being turned down by UK hikvision. So I emailed support.pk@hikvision.com and they responded almost straight away with a reset file which I used by...

Will try to get the null modem cable and get back to you. Thank you very much for trying to help sort this out

:(

Actually it turns out that if I restart the tool, it looks the same as yours but when I select the device it changes to the image I posted above which is very strange.

Strange... This is what I am seeing. Do you have a link where I can download your version?

I have attached the current SADP export for the device in case it helps.

Sorry the old start time was before I restarted the device. I have restarted now and tried the first code you gave but SADP tool is a bit confusing. Under password reset, I typed in the new password but there is no where to put the code. See image attached. So I created a file code.txt and put...

Thank you for your response! The oldest version I can find online for SADP is version2.2.3.6. Would this be ok?

Start Time: 1/29/2021 6:44

Some extra information if it helps: Device Serial No: DS-7332HGHI-SH3220161228AAWR696712339WCVU Software Version: V3.3.2build 151125 DSP Version: V5.0, build 151120

Hi Everyone, We have a HikVision DS-7332HGHI-SH but have forgot the password and cannot login. I have tried to go through HikVision support but they have said to go to the Reseller but they are no longer available so we are stuck. Is there any other way to reset the password. I have a...