Recent content by dbrannon79

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    A Plead for Help With Random App (BI) Crashing

    Adding to this, not sure if it has anything to do with the crashing, but I have started another thread looking for help with a log entry I see each time BI restarts. might be something to do with this, might be something totally different...
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    LOG ERROR: encountered unexpected file .... stopping

    I have noticed that when BI crashes or restarts I always see an entry in the log for "encountered unexpected file". it first started out with ".dat" files located in the alerts folder, I later realized I had all of my cameras set to save AI analysis. I have since unchecked that box for each...
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    A Plead for Help With Random App (BI) Crashing

    I've been watching and waiting hoping for a solution to this. I also feel like it's something to do with the web ui since I have a dedicated PC in our living room streaming the web UI 24/7. I have also found that when I am looking at footage it crashes at time trying to load a given file...
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    A Plead for Help With Random App (BI) Crashing

    One other thing I have a question about. I was looking online about the most recent crash log from windows event veiwer (log below) and noticed that ucrtbase.dll is part of Visual C++ Redistributable. I looked at my installations and see several versions installed. there is a readme text...
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    A Plead for Help With Random App (BI) Crashing

    Not sure if anyone is still reading this thread, but I noticed today that it seems that BI seems to be crashing when cameras are being alerted or triggered. it's been almost 5 hours since the last crash and there hasn't been any activity or movement around the house to cause them to set off...
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    A Plead for Help With Random App (BI) Crashing

    First crash, and this time I see different entry in the logs. Here is the event viewer log from windows. Faulting application name: BlueIris.exe, version: 5.9.5.4, time stamp: 0x66bf9889 Faulting module name: KERNELBASE.dll, version: 10.0.19041.423, time stamp: 0xed02c0bc Exception code...
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    A Plead for Help With Random App (BI) Crashing

    A little update. I went back though all of my camera settings and discovered that two cameras had the hardware acceleration set to "Default" instead of "NO" so I changed them to NO and so far I have not had a single crash. And a little good news. I have the newer PC with the Intel i5-6500...
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    A Plead for Help With Random App (BI) Crashing

    Had a couple more crashes, looks like the same information. Here is what I found in event viewer: Time stamp in BI log is 9/6/2024 4:50:45.296 PM but there are about 4 other crashes logged here.
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    A Plead for Help With Random App (BI) Crashing

    My old PC is a i5-3570 cpu. I trimmed back on how long to keep recordings to only 5 days then delete so it's not moving anything to my nas storage for now. it's staying in service and the new one is going back since windows 10 won't activate with the embedded key in the bios. It keeps...
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    A Plead for Help With Random App (BI) Crashing

    as for the hardware acceleration, on the older 7010 I've been running since 2021 the intel 3rd gen cpu didn't support it and when enabled in any one camera BI would go into a continuous crash loop with BI tools running. Once I get the newer 7040 6th gen one back up I can try enabling it and...
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    A Plead for Help With Random App (BI) Crashing

    Yes, all the drivers were updated and I used an old copy of win 10 I had saved from the MS site prior to most recent updates. I have the optiplex 7040 out on my table so I can work with it figuring out windows activation. I picked it up after it was retired from a business that ran win...
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    A Plead for Help With Random App (BI) Crashing

    Well I ran into a show stopping dead end with the new PC I setup. I failed to realize the windows install failed to activate, apparently even though it shipped from dell with windows 10 pro it would not activate no matter what I did. So my old PC is now back in service running BI same setup...
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    A Plead for Help With Random App (BI) Crashing

    The PC has two DP connections available, should I connect a monitor to the PC? it's located inside a server rack but there is room for a monitor if needed. Not sure what a dummy plug is.
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    A Plead for Help With Random App (BI) Crashing

    OK, Here are the logs from BI and some info on the last app crash from windows event viewer. the time stamp in the BI logs for the last crash is 5:03:17.363 PM. One thing I did notice is there are several logs for AI not responding during the night. I need to look at that since the AI is...
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    A Plead for Help With Random App (BI) Crashing

    Thank you in advance. I will post the logs after work (around 6:30pm tonight
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