Hello Ed,
I am from Holland too I have the same problems with a new year old model. Do you have already a solution? My firmware is:
Systeem Versie 2.800.0000000.19.R, Build Date: 2019-09-02
PTZ-versie2.401.0000000.41.RHNZ_190712_32701
Is it possible to dump my firmware first before I try to...