Recent content by Eric Coll

Hmmm. Tried "add the IP address to 'Trusted Sites'" but files still storing in the virtualized directory... plus gives a certificate error since trusted sites require https://. In any case, no worries, now that I know where the files are actually being stored.

Excellent, thanks for figuring that out. Note that if you change the configuration in the GUI where the files are stored, they show up in the directory you specify... in the "virtualized" branch of the file tree. Weird. Thanks for the tip on adding location to library as well. Note: since...

So it turns out that Hikvision USA customer support will sell me a replacement dome. They wanted to know the serial number of my camera for some reason ;-) so I told them I did not have that handy and just had the camera model number. Part number 200405060 $12 plus $18 shipping, 3% handling...

Yes, I have rotated the dome so the scratches are not right in front of the lens, thanks. Was thinking that since this is just a small piece of plastic, it might be possible to simply replace it with replacement parts from Hikvision. Apparently not...

Thanks for the info. Who would have believed there was a website called replacementdomes.com?

Hello all, The dome on one of my cameras got scratched. Is it possible to buy replacement domes? This would be the polycarbonate ("glass") portion only, not the whole camera. Any suggestions where to get a replacement would be much appreciated. Thanks

Under "advanced settings" did you try to set a pre-record value? That gives a "not supported" error.

Indeed, this is the answer to the problem of not recording alarm event type: "I also changed a quota for storage to have space for additional informations and pictures." It's also the answer to the problem of not storing or displaying alarm event photos / screen grabs. The default seems to...