Try the latest version.
DOWNLOAD PORTAL Video Management Software/00 iVMS4200/Hikvision iVMS-4200 v2.6.2.7 (Windows%2C English)
Do you have this problem locally also ?
Nothing is wrong.
The NVR can record up to 5MP. (it doesn't mean it will show you 5MP in live view or play back if your NVR doesn't support it)
The NVR output is only 1920x1080p. (Doesn't matter if you add 2MP or 4MP or 5MP the max resolution your NVR is going to give you in live view or...
Yes it is possible.
You can make user only to live view other user only play back other user camera management other user only 1 cam, etc
Refer to manual Hangzhou Hikvision Digital Technology Co. Ltd.
Hello there,
Hik-Connect had the same problem with DVR/NVR's with older firmware.
If you would upgrade to newer versions than 3.7.5 3.8.0 it would work properly.
So question is what version of ivms are you using?
Make sure you have the latest version and i think it will work.