Recent content by rmorgansd

Your intuition was 100% correct. LJW2K connected via team viewer and after seeing everything looked appropriate, he did a full factory reset and those two menus suddenly showed up and auto tracking is fully working now. This is really a fantastic camera. I should’ve bought a second one when I...

Thank you so much for your help! After logging in via team viewer you were able to solve the problem quickly. All it needed was a full factory reset, but then you helped me set up the auto tracking settings to optimize it for my location and I really appreciate the time and effort you put in to...

I haven’t tried that yet, but that was the next thing I was thinking. but I held off because I did hear back from Andy and his initial response was that it should work and he sent me the PDF showing how to set up auto tracking. I had already been through that, and I read every post in this...

I bought it from EmpireTech in April 2022.

On my camera under PTZ I have only a Function sub menu. Under Event I have: Video Detection Smart Motion Detection Audio Detection Alarm Abnormality. My camera info is: Device TypeSD49225XA-HNR System VersionV2.800.1341000.0.R.P9.2520.UN.NR, Build Date: 2020-03-12 WEB VersionV3.2.1.819501...

My camera info is: Device TypeSD49225XA-HNR System VersionV2.800.1341000.0.R.P9.2520.UN.NR, Build Date: 2020-03-12 WEB VersionV3.2.1.819501 ONVIF Version18.12(V2.4.5.729857) PTZ VersionV2.401.0000000.64.RHNZ_200219_34642 S/N7G09C9CPAJ824E6 Security Baseline VersionV2.0

That is simply brilliant, I love built-in work-arounds like that. In my case under both IE11 on WIN11, and using the hidden work around I still don't see the menus required to enable auto-tracking. Specifically I'm looking for the Smart Plan and Deep IVS menus under Events.......Which is...

Well I found an old PC I'd forgot about, has Win7 and IE11, logged into the camera but still no luck. The smart plan and other menus still aren't there. Should IE 11 display those menus under Win7?

Thanks, I saw the 15 second timer issue but didn't know the entire menu wouldn't show up. Guess I should have kept that old PC around because nothing I've got has IE and it seems you can't even download it. I'll keep probing around, but thank you again for letting me know this is the right...

From reading the above it seems my PTZ is eligible for the auto tracking firmware, yet it did not come with that ability. It has no smart plan nor deep IVS menus. I see there were links posted to firmware but they are all invalid now. Can someone point me to the proper auto tracking-enabled...