Recent content by ShawnInPaso

Yesterday I subscribed and paid for another year of the "maintenance plan". Somewhere during the process it notes it could take 24 hours? My past experience has been more like 10 minutes to get the key emailed to me. Just wondering if anyone that has recently renewed has a similar wait time...

It's been awhile, but I vaguely recall I let BI "search/inspect" for the camera which worked by providing these settings: Make: Generic/ONVIF Model: *RTSP H.264/H.265/MJPG/MPEG4 Media/videoRTSP port = 554 Discovery/ONVIF port = 80 Let me know if you need more info and good luck.

I have (or had) this same issue when updating to v5.6.1.3, the current stable version. Just now found this thread via a search and did the prescribed repair/regenerate action and problem solved. I'd concur with nowandthen, seems to be a strong correlation between the new version and the...

After digging deeper I found the camera works fine, it was the power supply. I was using a 12vdc, 2amp "Alitov" ac/dc adapter which has worked for several years or more. When the camera stopped working, it was the first thing I checked and it measured a little over 12vdc. The problem is, I...

Yes, I've checked the connection at the camera. I put a little grease on the male plug and wrapped in in coax seal then wrapped it again with good electrical tape. After pulling all that off, the connector/connection looks like new. Re-seating it makes no difference (I was hoping the camera...

I have a Dahua OEM PTZ IP Camera SD49225T-Hn which is just over a year old and it has suddenly failed. When it went out, it just quit and Blue Iris shows a blank screen with "No Signal". I've checked that it does have power and the CAT5 connection is clean, but still nothing after cycling...

Problem solved. I found some software named "client plus" by the camera maker. I installed it on my BI PC and the audio is fine now (presuming it installed a DLL or some such thing?). I am grateful for your time and help gentleman. Shawn

Thanks for making the time to reply. Six of my eight cams are via cat6, only two are wifi. The thing is, the audio from the subject camera is great using just a browser or the manufacturers app. The bad audio is isolated to BI and only BI. I had previously unplugged the other wifi cam before I...

Yes, the recorded audio sounds just the same. Thanks for thinking about trying an earlier rev to BI, hadn't thought of that. Sadly it didn't correct the audio either. Very much appreciated!

Hard as I may try I cannot resolve an issue with choppy audio from one camera. I've searched the forum and also came up empty handed. I'm using an SV3C model SD7 wireless PTZ. When viewing/listening via BI, the audio is a worthless "chop chop chop" sound. But when I connect to the camera using...

Got it all sorted out. Thanks again to everyone for the help. -Downloaded the manufacturers desktop app, "LEM" to access the camera settings Installed the ActiveX for IE Changed the audio type/codec Much appreciated!

Still can't sort out why I can see the IP address (192.168.1.114) in BI and the router, but no where else.

Thanks for the info wittaj. I'm always learning, so this info will help me make a more informed choice in the future.

I appreciate your time Ssayer.

Negative, the other cam had full optical zoom.