Recent content by vwsplitty

Good morning. My iOS app has just updated to the newer GUI version and I have a question about alerts. Now in the alerts preview section the alert times are shown as hours that have past since the event, before it used to time stamp the event time. is there a setting how I can get this back to...

O ok I never knew that, every days a school day. Thanks for help everyone

Ok. Issue sorted then.

Ok that makes sense if that’s the case. So is it now correct then that you have to have a valid support plan to update BI5? As this was not the case in BI4?

Cheers. I went back to 5.2.6.5 and the issue resolved itself. As for expired licence is this a thing? I only ask as I thought it was the support plan that expired not the actual licence. as I said before had this for serval years and started on BI4, bought a years support and upgraded to BI5 and...

Hi there. had BI for serval years now and been on BI5 for 3-4 months now at least. Just updated to 5.3.2.5 and on the reboot it lost my licence details and displays the demo version (with watermark on screen). I have entered the licence and it went though ok but would still say it was...

Short answer no. In the end created a different account solely to login. Can keep an eye on the log in. not perfect by any means by a means to an end. Also use stunnel.

found it! on the main page you come too

just to say thank you for your help v4 to v5 went without a hitch. I would like to ask about the push notification- on v4 i had the option to "test" a push alarm from within the camera settings but when i go to what i believe is the same place on v5 i cant find and option to test?

ok might then give me the push to update from V4 to V5. how is the process now from V4 to V5 migration ? the reason i held of before was the worry of settings etc not getting tranfered across after getting a lot of stuff just right

hi, just to confirm as i am still on 4.8.6.3 i take it this is the reason it has now failed? and updating to V5 is my only fix?

Ok I try. with the email link that they send out on the order there is a link to cancel but I get this.

Good morning. Not sure if the correct place to post. I purchased Blue Iris Extended Support last year and thought it was a one off payment for the year. It turns out that it’s auto renewal. i got an email from “my commerce” site to say they were going to take a payment. I had tried emailing...

So you can still manually download and update then?

Greyed out now so I guess I need to pay for annual surrport this time around? Strange that the last version was running push ok (as I hadn’t be able to update in a while)