IPC-HDW5231R-ZE Connection issue

Rod Rosare · Feb 5, 2018

Need a little help searched the forms for some answers and tried a few things but no luck so far. I have received my order From Andy and I’m bench testing/burning in all the cameras prior to install. Having an issue with one of my IPC-HDW5231R-ZE I cannot discover the camera on the configuration wizard or the NVR, so far my other cameras are fine I can discover them and change the IP address and initialize them no issue. I configure them 1 at a time because the as we all know the IP address are a set to default 192.168.1.108 having them plug in at the same time causes some confusion and my have issues. The NVR is NVR5216-4KS2 so I’m using an external switch. The switch test good. I have five cameras on the bench right now hook up but only 4 are on. Tested 10 so far (all good) and have tried swapping known working cables and ports around and they all test good. So it looks to be an issue with the camera or resetting issue. I notice that the POE led on the switch comes on steadily so the camera is being powered the green internal LED comes on (the one on the circuit board) and also the IR LED’s com on when I block the sensor. When I open the camera to do a reset the led turns off and then comes on after about 20 seconds so I’m assuming it’s doing a proper reset (I also tried the unplugging the camera and holding the reset switch while plugging in the camera and releasing after 10 seconds, same result). When I do a search on the config tool I see the other four cameras with the new IP address just not the 5 camera. The weird thing is the activity light comes on and flashes for about 1~2 seconds every 120 seconds or so. When I do a search on the NVR it does not see the camera either. On the config tool I tried to limit the search first to just 192.168.1.100 - 192.168.1.110 then widen it to both 192.168.1.1 - 192.168.1.255 and then 192.168.0.1 - 192.168.0.255 no luck. Anyone have any more ideas I can try?

Kevin Penney · Feb 5, 2018

Rod Rosare said:
Need a little help searched the forms for some answers and tried a few things but no luck so far. I have received my order From Andy and I’m bench testing/burning in all the cameras prior to install. Having an issue with one of my IPC-HDW5231R-ZE I cannot discover the camera on the configuration wizard or the NVR, so far my other cameras are fine I can discover them and change the IP address and initialize them no issue. I configure them 1 at a time because the as we all know the IP address are a set to default 192.168.1.108 having them plug in at the same time causes some confusion and my have issues. The NVR is NVR5216-4KS2 so I’m using an external switch. The switch test good. I have five cameras on the bench right now hook up but only 4 are on. Tested 10 so far (all good) and have tried swapping known working cables and ports around and they all test good. So it looks to be an issue with the camera or resetting issue. I notice that the POE led on the switch comes on steadily so the camera is being powered the green internal LED comes on (the one on the circuit board) and also the IR LED’s com on when I block the sensor. When I open the camera to do a reset the led turns off and then comes on after about 20 seconds so I’m assuming it’s doing a proper reset (I also tried the unplugging the camera and holding the reset switch while plugging in the camera and releasing after 10 seconds, same result). When I do a search on the config tool I see the other four cameras with the new IP address just not the 5 camera. The weird thing is the activity light comes on and flashes for about 1~2 seconds every 120 seconds or so. When I do a search on the NVR it does not see the camera either. On the config tool I tried to limit the search first to just 192.168.1.100 - 192.168.1.110 then widen it to both 192.168.1.1 - 192.168.1.255 and then 192.168.0.1 - 192.168.0.255 no luck. Anyone have any more ideas I can try?

It sounds like you've done everything I would have suggested. Every once in a while I get one with the same issues. I now have a drawer full of cameras that either had the issue from the beginning, or developed it after being used a while. I think I have two bullets, four turrets, and two nice PTZ Dahua's that I can no longer use. I figure it's the risk I take buying out of China.. I still love the brand.

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Rod Rosare · Feb 5, 2018

Kevin Penney said:
It sounds like you've done everything I would have suggested. Every once in a while I get one with the same issues. I now have a drawer full of cameras that either had the issue from the beginning, or developed it after being used a while. I think I have two bullets, four turrets, and two nice PTZ Dahua's that I can no longer use. I figure it's the risk I take buying out of China.. I still love the brand.

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Kevin, Thanks for the reply and heads up just want to make sure I covered everything and not missing something dumb or maybe someone has had a similar issue and had a solution I missed. The only thing I have not done yet was look at the pins physically to see if one is bend down or off just weird that the activity light is coming on every so often as described.

Kevin Penney · Feb 5, 2018

Rod Rosare said:
Kevin, Thanks for the reply and heads up just want to make sure I covered everything and not missing something dumb or maybe someone has had a similar issue and had a solution I missed. The only thing I have not done yet was look at the pins physically to see if one is bend down or off just weird that the activity light is coming on every so often as described.

Good idea.. Also, you might check the circuit board to see if there is a cmos backup battery. They are tiny and resemble a capacitor, but if you know what to look for- I would try disconnecting it and reconnecting it. Some models no longer use these though. Just a thought, unless your going to the trouble to ship it back..

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tangent · Feb 5, 2018

Rod Rosare said:
Anyone have any more ideas I can try?

Try powering only this camera from your PoE switch, disconnecting everything else. What kind of switch are you using?

Hold the reset button down while you apply power to the camera and continue holding for a full minute. Then reset it again releasing when that light turns off.
Try a different cable.
Try a different port on your PoE switch.
Try a 12V power supply (don't connect PoE at the same time). Make sure the 12v supply outputs the right voltage and adequate current. Reset the camera again.
Set your PC to ping the camera continuously (make sure you're in the same subnet), ping -t 192.168.1.108 see if it responds to any of the pings. ctrl-c to stop
Check the arp table on your computer for any entries matching the cameras MAC address (arp -a)

Post some good macro (tulip button on your camera) photos of any internals that are easily visible.

vwnotrunning · Feb 5, 2018

I had one camera that I had to hold the reset button down for up to 3 minutes to get it to reset. Once it reset it has been working for several months now.

Kevin Penney · Feb 5, 2018

vwnotrunning said:
I had one camera that I had to hold the reset button down for up to 3 minutes to get it to reset. Once it reset it has been working for several months now.

Hey that's good info! I'm gonna try those methods on my pile of cameras that don't work..

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Rod Rosare · Feb 5, 2018

Hi Tangent thanks for your reply. Have already tried the different cables and ports, verified with known working camera but swapped them around just to be sure. But will try out the other suggestions as I have not tried the holding down of the reset button for any longer than 10 seconds must of missed that in my search only say mention of 5 sec and 10 sec. I figured once the on-board LED went off it initiated the reset and once the light came back on the system completed the reset, but good to know. Also will try pinging continually maybe it will catch it when the active light blinks for those few seconds thanks for the suggests appreciate it and yes I'm on the same subnet.

Rod Rosare · Feb 7, 2018

Was traveling for a couple days and did have time to try it out till this morning. Anyway, good news I finally got the camera to connect. first I tried continuous pinging to see if I could communicate with the camera when the active LED came on those 1~2 seconds every 120 seconds no luck. Held down the reset button while plunging in the camera for 1 minute no luck then tried 2 minutes nothing did it a couple times. Then said what the heck, held it down for 3 minutes and something I noticed when holding down the reset button the green LED on the circuit board would flash every 24 sec during the hold it did this even during the 1 and 2 minute process. Again still pinging the camera in the process. Well after the three minutes and the Camera rebooted (green light steady) the activity light started blinking I was able to find it in the configuration tool. Modified the IP address and the camera took it. Went to the NVR it saw the camera and allowed me the initialize it. Just to make sure powered down the camera powered up IP address still the modified address and everything registers did this 4 times and still fine. So all is good thanks for all your help trying to figure this out, was worried I would have to ship it back.

Kevin Penney · Feb 7, 2018

Rod Rosare said:
Was traveling for a couple days and did have time to try it out till this morning. Anyway, good news I finally got the camera to connect. first I tried continuous pinging to see if I could communicate with the camera when the active LED came on those 1~2 seconds every 120 seconds no luck. Held down the reset button while plunging in the camera for 1 minute no luck then tried 2 minutes nothing did it a couple times. Then said what the heck, held it down for 3 minutes and something I noticed when holding down the reset button the green LED on the circuit board would flash every 24 sec during the hold it did this even during the 1 and 2 minute process. Again still pinging the camera in the process. Well after the three minutes and the Camera rebooted (green light steady) the activity light started blinking I was able to find it in the configuration tool. Modified the IP address and the camera took it. Went to the NVR it saw the camera and allowed me the initialize it. Just to make sure powered down the camera powered up IP address still the modified address and everything registers did this 4 times and still fine. So all is good thanks for all your help trying to figure this out, was worried I would have to ship it back.

That's great! I'll be trying that on my cameras too..

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IPC-HDW5231R-ZE Connection issue

Rod Rosare

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Kevin Penney

Getting the hang of it

Rod Rosare

n3wb

Kevin Penney

Getting the hang of it

tangent

vwnotrunning

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Kevin Penney

Getting the hang of it

Rod Rosare

n3wb

Rod Rosare

n3wb

Kevin Penney

Getting the hang of it