Blue email support

rebelbah · Mar 30, 2024

how long does it take Blue Iris Support to respond to emails??

wittaj · Mar 30, 2024

It can be minutes to days depending on the question.

Sometimes if it is an easy fix they may just push out an update.

What is the issue, maybe we can help.

rebelbah · Mar 30, 2024

key entered to many times

wittaj · Mar 30, 2024

Oh yeah that is only something they can take care.

looney2ns · Mar 30, 2024

Be certain that you are following the instructions in the BI help file on how to properly send a support email.
If you don't use the correct procedure, he may never see your email.

rebelbah · Mar 31, 2024

sent Email to: support@blueirissoftware.com

IAmATeaf · Mar 31, 2024

Did you use the proforma that is generated from within the app when sending the email?

rebelbah · Mar 31, 2024

IAmATeaf said:
Did you use the proforma that is generated from within the app when sending the email?

no just sent email, I remote into that machine and update and so on . my account info is not on that machine
clicked on copy email here

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Blue email support

rebelbah

Getting the hang of it

wittaj

rebelbah

Getting the hang of it

wittaj

looney2ns

rebelbah

Getting the hang of it

IAmATeaf

Known around here

rebelbah

Getting the hang of it