Camera Feed Just Turned All White

Update.

Playing with the exposure settings did little good. The daytime video feed is still a white-out. bigredfish suggested to "dial.in" the exposure settings, but I have no dial option in exposure settings. That might be because I have outdated software

However the night time feed has substantially increased due to increasing the IR light intensity. I did not know that option existed

I'm starting to think this is hardware failure. The camera is subject to direct sunlight most of the day, and it's been very hot all summer. Also there was a heavy rain right before the white-out took place, so maybe the camera is not fully water resistant, or it's just coincidental

A hardware malfunction makes more sense to me because I'm the only person with access to the software (that I'm aware of) and I never made any changes. Unless it's theoretically possible for software to change it's setting by some other means

Worse case scenario, the camera was well worth the $50 I paid for it, for the time it lasted. I will buy another Amcrest, they are great cameras
 
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Seth-11 said:
It's the Amcrest 5MP Turret IP PoE Camera. Not the recent AI version.
Click to expand...
Sounds like the IP5M-T1179EW-28MM. Mine is 5 years old now and still going, got it from amazon for like $53 or so.
The firmware in mine is V2.800.00AC000.0.R, Build Date: 2019-11-13, recent ones being sold on amazon is the IP5M-T1179EW-AI-V3.

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TonyR said:
Sounds like the IP5M-T1179EW-28MM. Mine is 5 years old now and still going, got it from amazon for like $53 or so.
The firmware in mine is V2.800.00AC000.0.R, Build Date: 2019-11-13, recent ones being sold on amazon is the IP5M-T1179EW-AI-V3.

​

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Yes, that's a great camera for the money. The low light color vision on that camera is impressive. Im getting the new AI version soon.
 
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Update #3

When I came into work today, I was surprised to find the daytime camera feed has fixed itself. It's back to normal, no more white-out.

My initial assessment is that, because the problem happened during high heat, humidity and heavy rains , possibility internal moisture caused the problem, and all it needed was time to dry out. Or moisture in ihe cable connections, which are not air tight. I know it wasn't from any software adjustments I made

This proves...."Have a beer and wait a couple of days" is sometimes valid advise
 
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Update #4

Now the connection to the camera has been lost, which makes me think it might be the PoE injector. Before I came here and posted the problem, I googled it and the AI bot said

Check connections and power supply:
  • Loose or faulty connections, or insufficient power supply to the camera, can also lead to a white screen
When I get time I'll switch the PoE injector from another camera to the parking lot camera to test it, that might be the problem. I bought 4 cheap PoE injectors on Amazon for $10 a piece, so quality was not their strong point
 
Update #5- Final

The problem was located. It was not the camera or the PoE power supply per se, it appears it was a female RJ45 in line coupler that was not fully water proof and got wet during heavy rains and high humidity. Since that line also supplies the power, it probably indirectly effected the power supply to the camera

I let it dry out and the Amcrest camera is up and running with a perfect picture.
 
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I've had moisture problems with those female couplers. So far, the solution has been to lightly grease all of the gasket and compression washer surfaces. Mine are in underground connection boxes and it's drippy wet most of the time.
 
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tigerwillow1 said:
I've had moisture problems with those female couplers. So far, the solution has been to lightly grease all of the gasket and compression washer surfaces. Mine are in underground connection boxes and it's drippy wet most of the time.
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Lightly grease them is good idea, keeps the moisture out and sustains the electrical connection in case of a loose connection

I now remember having a similar problem with one of those female couplers years ago, but it had nothing to do with rain or moisture because they were indoors and above the ceiling tiles. One camera blanked out and the first place I checked was the coupler. I just unplugged it, then firmly plugged it back in and the camera came back on

After you plug those in and hear a snap, there is still room to wiggle those things around. That's what you get with the low end parts
 
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