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Thanks for the clarification; the only thing I asked to the support is the meaning of the error code 260015 because I didn't find any kind of documentation. I'm thinking that the problem is correlated to the provider policy that's blocking some ports. I agree with fenderman about publishing...

The problem is that the company refused me any kind of support because i've bought the cam from amazon (recognized as unauthorized dealer). Is there alternatives of Ezviz or hikconnect to see live cam from "internet"?

From the 1st of July I'm starting to get the same error code on "live view" from EZviz and Hik-connect app from my android mobile phone (on 4g network). I checked my home firewall, nat, ports and all seems to be ok. I've updated the firmware of my DS-2CD2042WD with No results. Some kind of...