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You don’t have to use them but the question was asked. their prices are actually very competitive vs what an installer charges since I’m not one it cost me significantly less than a distributor via installer would.

You can still purchase from BHphotovideo.com. They are the only authorized retailer that I know of and will provide support. Have mine from them no issues.

There was an issue when trying to playback recorded video via web at least on MAC versions of safari where it would tell you no video file or error playing. It would work from IE. supposedly a firmware was going to address but I haven't had a chance to try after yesterday's update. Since off...

This version is Europe based, a bit concerned about updating a US version of hardware? In any case the last version noted by you above seems to have resolved my issue. While I'm at it do you happen to know if it also addressed the ability to playback video from the web interface? e

I have V3.4.21 build 160630 on my nvr and completely didn't notice that there was the updated version. SORRY and THANK YOU!!!

just a quick update/question so my alerts are working from the cameras 2332 with gmail on port 465 and TLS enabled. the NVR 7608 however does not have the TLS option but only SSL on/off. So with 465, 587 and 25 does not work with gmail. Had to revert back to using yandex. anyone else have...

Is this something that is warrantyable? Or is it a non issue?

dont know if this option is available on the hikvision its rather odd that it happens without any particular pattern. i'd imagine if it was that then it would be more consistent. previously the issue i used to have is the NVR would lose its UPNP on the router and after refreshing the NVR it...

Cables are just fine and like I said it seems to have started shortly after the firmware maybe a coincidence but ...

No and not internet outage as I'm able to get to other devices.

it seems and I may be mistaken but as of the most recent firmware update whether to the cameras or the NVR several times a week i get an alert that the signal to every single one of my 5 cameras has been lost. this is a temporary outage and then they come back but has anyone experienced this?

Super helpful thanks very much

i seem to be having an issue doing playback using safari. it used to work and just tried this today after having updated to the most recent FW and it said playback failed. I am able to view in ivms on ipad so i know the video is there and unit is operational. any thoughts? i should add it...

I'm pretty sure there is only one for the 2xx2 but wondering why they don't have a listing of these models on their release sheet

does anyone know if the new 5.4 will work with 2332 and 2532? these were not on the release notes list but everything else was and i'm a bit concerned about updating.

its all fun and games and great they updated the firmware on the nvr but how about the cameras which suffer the same fate? I use my camera's directly to send emails bc the darn NVR images are worthless never mind that unless they fixed it recently it would after a while end up sending without...

Sadly this has been an issue on and off. Most recently it stopped working mid June and then restarted again a week later. It just again stopped working for me so I got fed up and went back to yandex which seems to be working. Basically it's an issue caused by gmail where they turned off or...

I've got the ds-2cd2332 and 1 2532. don't have access to serial at the moment

gmail now works for me again. switched back but keeping yandex email anyway as a backup in the event this does and will happen again

These updates are only for the European versions what about for the US sold models? Is it just a matter of language or...?

Here is hot off the press from hikvision "As of last week, Gmail turn off their SSL security and only go with TLS. This creates an issue with our unit as our unit can only use email that has SSL security. We are still working on this issue at the moment. AOL might work for email as of right now...

aside from the what seems to be bad coding for firmware and non consistent support (maybe out of place saying this) I think they have a solid product. Then again not sure what to compare to. AXIS and the like are well beyond my $ scale.

one question though why forward the yandex to gmail instead of just using yandex to send to gmail within the device (unless that is what you mean and I'm reading too much into it :) )

saw this and the earlier one and just tried it GREAT SUCCESS!!! I was almost about to wipe my devices and start over. I've got the latest firmware on it which is 150513 v5.3.0 and on the nvr i've got v3.3.6 build 151229. Updated earlier this year around march and been working fine. In any...

I have 4 2332 and 1 2532 all with the latest firmware updated earlier this year. The nvr is 7608nei2. It was working until 8pm eastern time on the 22nd and then stopped. I didn't even realize it. No idea what I did but that day I was simply reviewing some footage. No changes were made. I...

UGH KILL ME NOW, everything was working until 2 days ago, i did NOTHING and all of a sudden it stopped and hadn't realized. i've tried everything, new gmail, tried yahoo, tried ip, tried with and without ssl have been going crazy. so as i see there is no solution i'm in good company and just...

Ah mine is us so there is no latest version yet bummer

anyone know if the new firmware 3.4 that they released is good for 7608 ni 2e/8p? also did they change their site to now require logon info for firmware downloads?

@LewisO I have the 7608N and am on the latest firmware. the picture sending is not resolved, it sends for just a few times depending on how many triggers you have and then sends the email without picture. I have raised this with their support and provided all info. sounds like they have to...

yah I have no idea what the cause for my issues is with the network but guessing it has to do with the internet provider I use but not sure. at least i know the solution but the understanding from reading quite a bit of forums and threads is that the router/modem i use does not NAT anything not...