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I took a risk and performed the reset all through HIK Connect and it did in fact reset the unit back to Inactive so I could put a new password. Thank goodness as I really was not keen on the TFTP process which has many conflicting reports how to actually do it or if it will work depending what...

I see no option in the batch configuration tool to reset to defaults. Can you point out where that option would be found? Recall that I do not have an administrator password because something was corrupted during the firmware update. I have not yet attempted the reset to defaults on the...

Thanks for the reply. Is there are way to check if the TFTP update facility is working without actually loading the firmware before bricking the unit? Is there a good step by step tutorial how to do this? The description provided on the software link is rather terse and I am not a programmer.

I have been struggling with the problem described below for several months. Multiple calls to Hik Tech support have not bee helpful. It seems they do not want to help - just direct me to an installer. Hopefully someone can help here. I would really appreciate it. Problem summary: I updated...

J3C, sounds like you have the same issue I do. What exactly is the tftp method? Presumably you are doing to this to load an entirely new firmware image. Why would you expect a different firmware image to not have a problem with the admin password? In my case, I still have do have access to...

unfortunately, I have no idea what version the previous firmware was. Also, as you can see in my pics, it is all garbage characters in all the "users". None of them say Admin. Is another firmware update required to fix this? How would I do that when I cannot even log into the unit. Thanks

I updated the firmware on my DS-7616NI HIK NVR. This was the first time I ever had done this. I believe the new firmware revision is V4.40.010build 200430. The unit appears to work after the upgrade sort of. I had HikConnect set up prior to the upgrade and I am still able to view my cameras...