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Sorry, I meant I was applying the v4 key, but it was not recognised. I did a bit of hunting around and I found another v4 key I had and it worked That must have been the one that I had entered before the support key. All sorted now. Thanks.

I bought the annual service plan to get version 5 eligibility, which was confirmed when I applied the key to my V4 installation. My problem is now that I have installed Version 5 following the guides, and it's asking me for my V4 key. I have entered this and now it is asking me if I want to...